Front Office Assistant – Prescott Hotel Kuala Lumpur-Medan Tuanku
Role Summary
The Front Office Assistant will manage guest payments, assist with inquiries, and ensure a welcoming environment while maintaining effective communication and professional relationships with guests and team members.
Job Description
As a Front Office Assistant, you will be responsible for processing guest folios, managing payments, and handling cash. You will assist guests with inquiries about hotel facilities and local attractions while maintaining efficient communication with internal departments. Ensuring a welcoming atmosphere, you will address guest needs promptly and maintain professional relationships with team members. Your role includes accurate data entry in the Property Management System (PMS) and upholding grooming standards, ensuring guests feel valued and recognized during their stay.
Job Requirements
Experience in front office operations or customer service
Strong communication and interpersonal skills
Ability to handle cash and process payments accurately
Good organizational skills and attention to detail
Proficient in using Property Management Systems (PMS)
Ability to work in a fast-paced environment
Professional appearance and demeanor
Flexibility to work shifts, including weekends and holidays
Quick Info
Company
Prescott Hotel Kuala Lumpur-Medan Tuanku
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Cash Handling
Communication
Organization
Attention To Detail
Property Management System
Professionalism
Teamwork
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