Front Office Assistant – Prescott Hotel Kuala Lumpur-Medan Tuanku
Role Summary
The Front Office Assistant is responsible for ensuring a seamless guest experience at the hotel. This role involves managing guest inquiries, payments, and maintaining effective communication with various departments to uphold service standards.
Job Description
As a Front Office Assistant, you will engage with guests daily, processing their requests and ensuring their needs are met promptly. You will work in a dynamic environment that requires strong interpersonal skills and attention to detail.
Key Responsibilities:
- Process guest folios and manage payments efficiently.
- Assist guests with inquiries about hotel facilities and local attractions.
- Maintain effective communication with internal departments.
- Ensure a welcoming atmosphere for all guests.
- Address guest needs promptly and professionally.
- Perform accurate data entry in the Property Management System (PMS).
- Uphold grooming standards to ensure a professional appearance.
Job Requirements
Experience in front office operations or customer service.
Strong communication and interpersonal skills.
Ability to handle cash and process payments accurately.
Good organizational skills and attention to detail.
Proficient in using Property Management Systems (PMS).
Flexibility to work shifts, including weekends and holidays.
Quick Info
Company
Prescott Hotel Kuala Lumpur-Medan Tuanku
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Cash Handling
Data Entry
Interpersonal Skills
Organizational Skills
Attention To Detail
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