Internship Front Office Assistant – Prescott Hotel Kuala Lumpur-Medan Tuanku

The Internship Front Office Assistant will manage guest payments, assist with inquiries, and maintain communication with departments while ensuring professionalism and excellent service standards.

As an Internship Front Office Assistant, you will be responsible for processing guest folios, managing payments, and handling cash. Your role includes checking unresolved departures, reviewing service requests, and assisting guests with inquiries about hotel facilities and local attractions. You will maintain effective communication with guests and internal departments, ensuring a professional relationship with team members. Punctuality, good grooming, and telephone etiquette are essential, as is the ability to anticipate guest needs based on their profiles.