Internship Front Office Assistant – Prescott Hotel Kuala Lumpur-Medan Tuanku

The Internship Front Office Assistant is responsible for providing exceptional service to guests and managing front office operations. This role involves direct interaction with guests, ensuring their needs are met while maintaining effective communication with internal departments.

As an Internship Front Office Assistant, you will engage in daily tasks that include processing guest folios, managing payments, and assisting guests with inquiries about hotel facilities and local attractions. You will work in a dynamic environment that emphasizes professionalism and guest satisfaction.

Key Responsibilities:

• Process guest folios and manage cash handling responsibilities
• Assist guests with inquiries about hotel facilities and local attractions
• Maintain effective communication with guests and internal departments
• Ensure punctuality and adhere to work ethics
• Exhibit excellent grooming and hygiene standards
• Anticipate guest needs based on information from Guest Profiles
• Handle guest requests and concerns promptly and courteously