Front Office Assistant – Opus Hospitality
Opus Hospitality
Hospitality
Role Summary
The Front Office Assistant at a hotel is responsible for greeting guests, assisting with check-in and check-out, managing reservations, handling inquiries and complaints, and providing information about hotel services and local attractions. The role also includes processing payments and completing administrative tasks related to hotel occupancy and revenue.
Job Description
The Front Office Assistant is responsible for greeting guests warmly upon arrival and assisting with their check-in and check-out processes. This role involves managing reservations, handling guest inquiries and complaints, and providing information about hotel services and local attractions. The assistant also processes guest payments and completes administrative paperwork related to hotel occupancy and revenue.
Job Requirements
Proven experience (1+ year) in a Front Office, Receptionist, or Customer Service role.
High School Diploma or equivalent.
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Excellent communication skills (written and verbal).
Strong organizational skills and attention to detail.
Customer-focused and professional demeanor.
Ability to multitask and manage time effectively.
Quick Info
Company
Opus Hospitality
Location
Kuala Lumpur
Salary
MYR 2000 - 2200
Skills Required
2 skills
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Required Skills
Customer Service
Front Office
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