Front Office Assistant at Opus Hospitality - Kuala Lumpur

The Front Office Assistant is responsible for providing exceptional customer service to guests during their stay. This role plays a crucial part in ensuring a positive first impression and smooth operational flow at the hotel.

As a Front Office Assistant, you will engage with guests upon their arrival and assist them throughout their stay, ensuring their needs are met efficiently. You will work in a dynamic environment where multitasking and effective communication are key to success.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in and check-out processes.
• Manage reservations and handle guest inquiries and complaints.
• Provide information about hotel services and local attractions.
• Process guest payments and complete administrative paperwork related to hotel occupancy and revenue.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Assist in training new front office staff as needed.