Front Office Assistant – Opus Hospitality
Role Summary
The Front Office Assistant is responsible for providing exceptional customer service to guests during their stay. This role plays a crucial part in ensuring a positive first impression and smooth operational flow at the hotel.
Job Description
As a Front Office Assistant, you will engage with guests upon their arrival and assist them throughout their stay, ensuring their needs are met efficiently. You will work in a dynamic environment where multitasking and effective communication are key to success.
Key Responsibilities:
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage reservations and handle guest inquiries and complaints.
- Provide information about hotel services and local attractions.
- Process guest payments and complete administrative paperwork related to hotel occupancy and revenue.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Assist in training new front office staff as needed.
Job Requirements
Proven experience (1+ year) in a Front Office, Receptionist, or Customer Service role.
High School Diploma or equivalent.
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Excellent communication skills (written and verbal).
Strong organizational skills and attention to detail.
Customer-focused and professional demeanor.
Quick Info
Company
Opus Hospitality
Location
Kuala Lumpur
Salary
MYR 2000 - 2200
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Multitasking
Problem Solving
Time Management
Attention To Detail
Microsoft Office Suite
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