Front Office Supervisor at Opus Hospitality - Kuala Lumpur

The Front Office Supervisor is responsible for overseeing the Front Office team and ensuring exceptional guest experiences. This role plays a critical part in managing daily operations, staff performance, and guest interactions in a busy hospitality environment.

In this role, you will supervise, motivate, and manage the performance of the Front Office team, including Front Desk Agents and Guest Service Representatives. You will assist with scheduling, training, and maintaining staff adherence to grooming standards and policies.

Key Responsibilities:

• Supervise front office operations including check-in, check-out, and guest registration.
• Manage room inventory and reservation processes efficiently.
• Act as the main point of contact for complex guest inquiries and resolve complaints.
• Monitor guest feedback to enhance the guest experience.
• Coordinate with other hotel departments to ensure room readiness.
• Handle financial duties such as billing accuracy and payment collection.
• Conduct end-of-shift audits and maintain accurate record keeping.
• Manage front office supplies and ensure operational efficiency.