Front Office Duty Manager-Sheraton Johor Bahru at Marriott International
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Office Administrator jobs.
Role Summary
The Front Office Duty Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role plays a critical part in managing guest relations and resolving property-related situations, contributing to the overall guest experience at Sheraton Johor Bahru.
Job Description
The Front Office Duty Manager at Sheraton Johor Bahru serves as the property Manager on Duty, ensuring smooth daily operations and exceptional service delivery. This position involves direct interaction with guests and staff, fostering a welcoming environment and addressing any concerns that arise.
Key Responsibilities:
- Oversee daily front office operations to ensure guest satisfaction.
- Manage guest inquiries and resolve issues promptly.
- Act as the Guest Relations Manager, tracking service issues effectively.
- Collaborate with all departments to support property operations.
- Communicate deviations from established norms to relevant departments.
- Support and improve service performance while ensuring compliance with policies.
- Review financial statements and reports to identify areas for improvement.
Job Requirements
High school diploma or GED with 4 years of experience in guest services, front desk, or related areas.
2-year degree in Hotel and Restaurant Management or related major with 2 years of relevant experience.
Strong ability to maintain working relationships across departments.
Understanding of loss prevention policies and procedures.
Experience in reviewing financial statements and sales reports.
Competence in managing guest experiences effectively.
Front Office Duty Manager-Sheraton Johor Bahru - Frequently Asked Questions
What is the salary for a Front Office Duty Manager-Sheraton Johor Bahru at Marriott International in Johor?
Marriott International has not disclosed the salary for this role. Front Office Duty Manager-Sheraton Johor Bahru positions in Johor typically pay RM2,300–RM2,300 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
Where is this Front Office Duty Manager-Sheraton Johor Bahru job located?
This Front Office Duty Manager-Sheraton Johor Bahru position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Front Office Duty Manager-Sheraton Johor Bahru role?
Marriott International is looking for High school diploma or GED with 4 years of experience in guest services, front desk, or related areas.; 2-year degree in Hotel and Restaurant Management or related major with 2 years of relevant experience.; Strong ability to maintain working relationships across departments..
How do I apply for this Front Office Duty Manager-Sheraton Johor Bahru job at Marriott International?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Front Office Duty Manager-Sheraton Johor Bahru Salary at Marriott International
Marriott International has not disclosed the salary for this role. Front Office Duty Manager-Sheraton Johor Bahru positions in Johor typically pay RM2,300–RM2,300 per month, based on the 11 comparable vacancies currently listed on SuperJobs.
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