Front Office Duty Manager – Marriott International
Role Summary
The Front Office Duty Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role plays a critical part in managing guest relations and resolving property-related situations, contributing to the overall guest experience at Sheraton Johor Bahru.
Job Description
The Front Office Duty Manager at Sheraton Johor Bahru serves as the property Manager on Duty, ensuring smooth daily operations and exceptional service delivery. This position involves direct interaction with guests and staff, fostering a welcoming environment and addressing any concerns that arise.
Key Responsibilities:
- Oversee daily front office operations to ensure guest satisfaction.
- Manage guest inquiries and resolve issues promptly.
- Act as the Guest Relations Manager, tracking service issues effectively.
- Collaborate with all departments to support property operations.
- Communicate deviations from established norms to relevant departments.
- Support and improve service performance while ensuring compliance with policies.
- Review financial statements and reports to identify areas for improvement.
Job Requirements
High school diploma or GED with 4 years of experience in guest services, front desk, or related areas.
2-year degree in Hotel and Restaurant Management or related major with 2 years of relevant experience.
Strong ability to maintain working relationships across departments.
Understanding of loss prevention policies and procedures.
Experience in reviewing financial statements and sales reports.
Competence in managing guest experiences effectively.
Quick Info
Company
Marriott International
Location
Johor
Salary
—
Skills Required
6 skills
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Required Skills
Guest Relations
Communication
Problem Solving
Financial Analysis
Team Collaboration
Service Improvement
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