Front Office Guest Experience Supervisor / Room Controller at Marriott International
Role Summary
The Front Office Guest Experience Supervisor / Room Controller plays a crucial role in ensuring guest satisfaction and efficient front office operations. This position requires strong leadership and exceptional customer service skills.
Job Description
As a Front Office Guest Experience Supervisor / Room Controller at Fairfield by Marriott Kota Kinabalu, you will be responsible for overseeing the front office operations to ensure a seamless guest experience. Your role will involve managing room assignments, coordinating with housekeeping, and ensuring that all guest inquiries and requests are handled efficiently and professionally.
You will lead a team of front office staff, providing training and support to enhance their skills and performance. Your focus will be on delivering exceptional service, resolving guest issues, and maintaining the overall quality standards of the hotel. This position requires strong leadership abilities and a commitment to creating memorable experiences for our guests.
Job Requirements
Proven experience in front office operations or hotel management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software and Microsoft Office
Ability to work in a fast-paced environment and handle multiple tasks
Customer-focused mindset with problem-solving skills
Front Office Guest Experience Supervisor / Room Controller - Frequently Asked Questions
What is the salary for a Front Office Guest Experience Supervisor / Room Controller at Marriott International?
Marriott International has not disclosed the salary for this role. Front Office Guest Experience Supervisor / Room Controller positions typically pay RM800–RM5,500 per month, based on the 61 comparable vacancies currently listed on SuperJobs.
Where is this Front Office Guest Experience Supervisor / Room Controller job located?
This Front Office Guest Experience Supervisor / Room Controller position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Front Office Guest Experience Supervisor / Room Controller role?
Marriott International is looking for Proven experience in front office operations or hotel management; Strong leadership and team management skills; Excellent communication and interpersonal abilities.
How do I apply for this Front Office Guest Experience Supervisor / Room Controller job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
Marriott International
Location
Not specified
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Front Office Guest Experience Supervisor / Room Controller Salary at Marriott International
Marriott International has not disclosed the salary for this role. Front Office Guest Experience Supervisor / Room Controller positions typically pay RM800–RM5,500 per month, based on the 61 comparable vacancies currently listed on SuperJobs.
How to Apply for This Front Office Guest Experience Supervisor / Room Controller Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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