Front Office Guest Experience Supervisor / Room Controller at Marriott International
This job is no longer accepting applications.
It was posted on 28 September 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Front Office Guest Experience Supervisor / Room Controller plays a crucial role in ensuring guest satisfaction and efficient front office operations. This position requires strong leadership and exceptional customer service skills.
Job Description
As a Front Office Guest Experience Supervisor / Room Controller at Fairfield by Marriott Kota Kinabalu, you will be responsible for overseeing the front office operations to ensure a seamless guest experience. Your role will involve managing room assignments, coordinating with housekeeping, and ensuring that all guest inquiries and requests are handled efficiently and professionally.
You will lead a team of front office staff, providing training and support to enhance their skills and performance. Your focus will be on delivering exceptional service, resolving guest issues, and maintaining the overall quality standards of the hotel. This position requires strong leadership abilities and a commitment to creating memorable experiences for our guests.
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Job Requirements
Proven experience in front office operations or hotel management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in hotel management software and Microsoft Office
Ability to work in a fast-paced environment and handle multiple tasks
Customer-focused mindset with problem-solving skills
Front Office Guest Experience Supervisor / Room Controller - Frequently Asked Questions
What is the salary for a Front Office Guest Experience Supervisor / Room Controller at Marriott International?
Marriott International has not disclosed the salary for this role. Front Office Guest Experience Supervisor / Room Controller positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
Where is this Front Office Guest Experience Supervisor / Room Controller job located?
This Front Office Guest Experience Supervisor / Room Controller position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Front Office Guest Experience Supervisor / Room Controller role?
Marriott International is looking for Proven experience in front office operations or hotel management; Strong leadership and team management skills; Excellent communication and interpersonal abilities.
How do I apply for this Front Office Guest Experience Supervisor / Room Controller job at Marriott International?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Marriott International
Location
Not specified
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Front Office Guest Experience Supervisor / Room Controller Salary at Marriott International
Marriott International has not disclosed the salary for this role. Front Office Guest Experience Supervisor / Room Controller positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Front Office Guest Experience Supervisor / Room Controller Roles
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- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
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