Front Office Guest Service Agent at Marriott International
Role Summary
Join Marriott International as a Front Office Guest Service Agent, where you will play a crucial role in enhancing guest experiences at Sheraton Kota Kinabalu. This position is ideal for individuals with a passion for hospitality and customer service.
Job Description
As a Front Office Guest Service Agent at Sheraton Kota Kinabalu, you will be the first point of contact for guests, providing exceptional service and ensuring a memorable experience. Your responsibilities will include managing guest check-ins and check-outs, addressing inquiries, and resolving any issues that may arise during their stay. You will work closely with other departments to ensure seamless operations and guest satisfaction.
In this role, you will also assist in maintaining the front desk area, handling reservations, and providing information about hotel amenities and local attractions. Your friendly demeanor and attention to detail will be key in creating a welcoming atmosphere for all guests.
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Job Requirements
High school diploma or equivalent
Previous experience in a customer service role is preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Proficient in English; knowledge of additional languages is a plus
Flexibility to work various shifts, including weekends and holidays
Front Office Guest Service Agent - Frequently Asked Questions
What is the salary for a Front Office Guest Service Agent at Marriott International?
Marriott International has not disclosed the salary for this role. Front Office Guest Service Agent positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
Where is this Front Office Guest Service Agent job located?
This Front Office Guest Service Agent position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Front Office Guest Service Agent role?
Marriott International is looking for High school diploma or equivalent; Previous experience in a customer service role is preferred; Strong communication and interpersonal skills.
How do I apply for this Front Office Guest Service Agent job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-10-28.
Quick Info
Company
Marriott International
Location
Not specified
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Front Office Guest Service Agent Salary at Marriott International
Marriott International has not disclosed the salary for this role. Front Office Guest Service Agent positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
How to Apply for This Front Office Guest Service Agent Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-10-28, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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