Role Summary
The Front Office Manager directs all front desk and guest service operations at the Perhentian Marriott Resort & Spa. The role focuses on leading a high-performing team to exceed guest expectations while maintaining financial and operational standards.
Job Description
As the Front Office Manager at Perhentian Marriott Resort & Spa, you will oversee all front office operations, including Bell Staff, Guest Services, and Switchboard. You will direct department heads to ensure seamless guest arrivals and departures while striving to maximize financial performance and satisfaction scores. Your role involves leading a diverse team, managing department expenses, and implementing brand-standard policies. You will serve as the "Service Champion," coaching staff to provide extraordinary guest experiences and handling complex operational challenges with professional solutions.
Job Requirements
High school diploma/GED with 4 years of guest service experience OR 2-year Hospitality degree with 2 years of experience.
Proven leadership skills with the ability to manage, coach, and influence team members effectively.
Strong financial management skills to control department expenses and achieve budget goals.
Exceptional interpersonal and communication skills for professional guest and employee relations.
Ability to analyze operational data and guest feedback to implement service improvements.
Competency in administering HR activities, including performance appraisals and hiring processes.
In-depth knowledge of front office operations and standard operating procedures (SOPs).
Quick Info
Company
—
Location
Terengganu
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Front Office Management
Guest Services
Team Leadership
Budgeting
Conflict Resolution
Training And Development
Communication
Operational Excellence
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