Front Office Receptionist – Health world spa and massage
Role Summary
The Front Office Receptionist is responsible for providing exceptional customer service and managing guest interactions at the spa. This role plays a crucial part in ensuring a welcoming atmosphere and smooth operations during the night shift.
Job Description
As a Front Office Receptionist, you will greet guests warmly upon arrival and assist with their check-in and check-out processes for spa treatments. You will handle guest inquiries, manage bookings and cancellations, and promote spa services in a dynamic and customer-focused environment.
Key Responsibilities:
- Greet guests warmly and assist with check-in and check-out processes.
- Handle guest inquiries and manage bookings and cancellations.
- Promote spa treatments and products to enhance guest experience.
- Accommodate late-night walk-in guests efficiently.
- Ensure accurate completion of daily transactions and reports.
- Maintain cleanliness of the reception and treatment areas.
- Monitor safety and maintenance issues to ensure guest comfort.
Job Requirements
Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
Previous experience in a hotel, spa, or wellness center front desk is an advantage.
Excellent communication and customer service skills.
Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
Pleasant personality, well-groomed, and service-oriented.
Must have own transportation.
Quick Info
Company
Health world spa and massage
Location
Kuala Lumpur
Salary
MYR 2000 - 2500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Time Management
Problem Solving
Attention To Detail
Multitasking
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