Front Office Receptionist at Health world spa and massage - Kuala Lumpur

The Front Office Receptionist is responsible for providing exceptional customer service and managing guest interactions at the spa. This role plays a crucial part in ensuring a welcoming atmosphere and smooth operations during the night shift.

As a Front Office Receptionist, you will greet guests warmly upon arrival and assist with their check-in and check-out processes for spa treatments. You will handle guest inquiries, manage bookings and cancellations, and promote spa services in a dynamic and customer-focused environment.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out processes.
• Handle guest inquiries and manage bookings and cancellations.
• Promote spa treatments and products to enhance guest experience.
• Accommodate late-night walk-in guests efficiently.
• Ensure accurate completion of daily transactions and reports.
• Maintain cleanliness of the reception and treatment areas.
• Monitor safety and maintenance issues to ensure guest comfort.