Receptionist – Health world spa and massage
Role Summary
The Receptionist is responsible for guest service and front desk operations at the spa. This role plays a crucial part in ensuring a welcoming environment and smooth operational flow for guests seeking relaxation and wellness services.
Job Description
The Receptionist manages day-to-day front desk activities, greeting guests, and assisting with their needs. This position requires a proactive approach to guest interactions and effective coordination with spa therapists to ensure a seamless experience.
Key Responsibilities:
- Greet guests upon arrival and provide a warm welcome.
- Assist with check-in and check-out processes for treatments.
- Provide detailed information on spa services, promotions, and operating hours.
- Manage bookings and cancellations efficiently.
- Coordinate the spa schedule with therapists to optimize service delivery.
- Promote spa treatments and products to enhance guest experience.
- Handle night shift duties, including attending to late-night guests and completing daily transactions and reports.
Job Requirements
Minimum SPM or equivalent; Diploma in Hospitality or related field preferred.
Previous experience in a hotel, spa, or wellness center front desk is an advantage.
Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage.
Pleasant personality, well-groomed, and service-oriented.
Willing to work night shifts, weekends, and public holidays.
Quick Info
Company
Health world spa and massage
Location
Kuala Lumpur
Salary
MYR 2200 - 2500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Time Management
Problem Solving
Multitasking
Attention To Detail
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