Front Office Supervisor at Marriott International - Kuala Lumpur

The Front Office Supervisor is responsible for overseeing guest check-ins and ensuring a seamless experience for all visitors. This role plays a crucial part in maintaining high standards of customer service and operational efficiency within the front office environment.

In this role, the Front Office Supervisor manages daily operations at the front desk, ensuring that guests receive prompt and courteous service. The position requires effective communication and coordination with various departments to enhance guest satisfaction.

Key Responsibilities:

• Handle guest check-ins and verify identity and payment methods.
• Assign rooms and issue room keys to guests.
• Set up and maintain accurate guest accounts and billing information.
• Process payments and compile daily financial reports.
• Manage guest requests and follow up to ensure satisfaction.
• Secure bank receipts and adhere to accounting procedures.
• Provide guests with property information and directions.