Front Office Supervisor – Marriott International

The Front Office Supervisor is responsible for managing guest check-ins, verifying identities and payments, assigning rooms, and issuing room keys. The role also includes processing payments, compiling reports, managing guest requests, and ensuring compliance with accounting and security procedures. This position requires at least a high school diploma or equivalent, one year of related work experience, and one year of supervisory experience.

The Front Office Supervisor handles guest check-ins, verifying identity, payment methods, room assignments, and room key issuance. They set up accurate guest accounts, verify rates, process payments and billing, compile daily reports, and ensure property information and directions are provided to guests. The role involves managing guest requests, following up to ensure satisfaction, securing bank receipts, and adhering to accounting procedures and security reporting.