Front Supervisor – Marriott International
Marriott International
Hospitality
Role Summary
The Front Supervisor at The Ritz-Carlton is responsible for assisting with guest check-ins, managing payments, and coordinating with other departments to ensure quality service. The role involves handling guest accounts, resolving payment issues, and adhering to company policies.
Job Description
The Front Supervisor assists staff with expediting problem payments and follows up with guests regarding satisfaction with related issues. They handle guest check-ins by confirming reservations, assigning rooms, and issuing room keys, as well as processing all payment types. The role involves setting up accurate guest accounts, anticipating sold-out situations, coordinating with other departments such as Housekeeping, and ensuring adherence to quality standards and company policies.
Job Requirements
High school diploma or G.E.D. equivalent is preferred.
At least 1 year of related work experience is preferred.
Ability to communicate clearly and professionally.
Capability to develop and maintain positive working relationships.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Willingness to follow all company policies and procedures and maintain confidentiality.
Quick Info
Company
Marriott International
Location
Kedah
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Conflict Resolution
Reservation Management
Payment Processing
Account Management
Communication Skills
Team Coordination
Quality Assurance
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