Guest Arrival Expert (Concierge) – Marriott International
Role Summary
The Guest Arrival Expert (Concierge) is responsible for creating memorable first and last impressions for guests at the hotel. This role plays a crucial part in enhancing the overall guest experience by ensuring smooth arrival and departure processes.
Job Description
In this dynamic role, the Guest Arrival Expert (Concierge) engages with guests to provide exceptional service during their arrival and departure. The position requires a proactive approach to meet guest needs while maintaining a professional demeanor.
Key Responsibilities:
- Guide guests through their arrival and departure experiences.
- Deliver a variety of services to enhance guest satisfaction.
- Process operational needs and address guest requests promptly.
- Complete reports and share local highlights with guests.
- Maintain a professional appearance and adhere to company policies.
- Engage in physical activities such as standing, walking, and lifting as necessary.
- Foster a safe workplace by following company policies and procedures.
Job Requirements
High school diploma or G.E.D. equivalent.
Strong commitment to safety and adherence to company policies.
Ability to perform physical tasks, including lifting and moving objects.
Professional personal appearance and communication skills.
Basic skills in guest service and operational task management.
Ability to maintain confidentiality and protect company assets.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Guest Service
Communication
Problem Solving
Time Management
Teamwork
Attention To Detail
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