Guest Experience Expert – Marriott International
Role Summary
The Guest Experience Expert - AYS Agent is responsible for creating a memorable and unique experience for guests throughout their stay. This role involves delivering various services and addressing guest requests while maintaining professionalism and adhering to company policies and quality standards.
Job Description
In this role, you will engage with guests to ensure their needs are met and provide information about local highlights. You will be part of a dynamic team focused on delivering exceptional service in a fast-paced hospitality environment.
Key Responsibilities:
- Deliver exceptional service to guests throughout their stay.
- Address guest requests promptly and efficiently.
- Process operational needs to ensure smooth guest experiences.
- Share local highlights and recommendations with guests.
- Maintain professionalism and adhere to company policies.
- Ensure safety and confidentiality in all interactions.
- Uphold quality standards in work performance.
- Perform other reasonable job duties as requested.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods.
Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Commitment to creating a safe workplace.
Adherence to company policies and procedures.
Maintain confidentiality and protect company assets.
Professional appearance and communication skills.
Quick Info
Company
Marriott International
Location
Penang
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Teamwork
Attention To Detail
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