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Guest Experience Expert – Marriott International

Marriott International
Penang
Salary: Undisclosed

Role Summary

The Guest Experience Expert - AYS Agent role involves providing services to guests throughout their stay to create a memorable experience. The position includes addressing guest requests, handling operational tasks, and sharing local information while maintaining professionalism and compliance with company policies and standards.

Job Description

The Guest Experience Expert - AYS Agent role focuses on creating a memorable and unique experience for guests throughout their stay. This position involves delivering various services, addressing guest requests, processing operational needs, and sharing local highlights, all while maintaining professionalism and adhering to company policies and quality standards. The role requires physical activity such as standing, walking, and lifting light objects, with an emphasis on safety, confidentiality, and positive guest interactions.

Job Requirements

High school diploma or G.E.D. equivalent.

Ability to stand, sit, or walk for extended periods.

Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Commitment to creating a safe workplace.

Adherence to company policies and procedures.

Maintain confidentiality and protect company assets.

Uphold quality standards in work performance.

Professional uniform, personal appearance, and communication.

Ability to deliver thoughtful, genuine service.

Willingness to perform other reasonable job duties as requested.

Quick Info

Company

Marriott International

Location

Penang

Salary

Undisclosed

Skills Required

8 skills

Click to submit your application

Required Skills

1

Guest Service

2

Operational Support

3

Safety Compliance

4

Confidentiality

5

Quality Standards

6

Communication

7

Physical Stamina

8

Professionalism

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