Guest Experience Expert(Club Lounge – Marriott International
Role Summary
The Guest Experience Expert (Club Lounge-F&B) is responsible for creating a memorable and unique experience for guests throughout their stay. This role plays a crucial part in delivering exceptional service and ensuring smooth operational processes in the Club Lounge environment.
Job Description
In this role, you will engage with guests, address their requests, and maintain a professional appearance while adhering to company policies. You will be part of a dynamic team dedicated to providing outstanding service in a vibrant hospitality setting.
Key Responsibilities:
- Deliver exceptional service to guests in the Club Lounge.
- Address guest requests promptly and efficiently.
- Maintain cleanliness and organization of the lounge area.
- Ensure compliance with health and safety standards.
- Assist in the preparation and presentation of food and beverages.
- Uphold company policies and procedures at all times.
- Collaborate with team members to enhance guest experiences.
- Perform other reasonable job duties as requested.
Job Requirements
High school diploma or G.E.D. equivalent is preferred.
Must maintain confidentiality and protect company assets.
Ability to follow company policies and procedures is required.
Must demonstrate professional communication and personal appearance.
Commitment to creating a safe work environment is essential.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Attention To Detail
Time Management
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