Guest Experience Expert(Club Lounge – Marriott International
Role Summary
The Guest Experience Expert (Club Lounge-F&B) at Sheraton Johor Bahru is responsible for delivering services that enhance guests' stays and ensuring smooth operations. The role requires adherence to company policies, professional communication, and maintaining a safe work environment.
Job Description
The Guest Experience Expert (Club Lounge-F&B) at Sheraton Johor Bahru plays a key role in creating a memorable and unique experience for guests throughout their stay. This role involves delivering a wide range of services, addressing guest requests, and ensuring smooth operational processes while maintaining a professional appearance and adherence to company policies.
Job Requirements
Must be able to stand, sit, or walk for an extended time and take a hands-on approach to work involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
High school diploma or G.E.D. equivalent is preferred.
No prior related work or supervisory experience is required.
Must maintain confidentiality, protect company assets, and uphold quality standards.
Ability to follow company policies and procedures is required.
Must demonstrate professional communication and personal appearance.
Commitment to creating a safe work environment is essential.
Must be able to perform other reasonable job duties as requested.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Food And Beverage Service
Operational Support
Physical Stamina
Professional Communication
Confidentiality
Quality Standards Adherence
Safety Commitment
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