Guest Experience Expert(Club Lounge) – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Experience Expert at Sheraton Johor Bahru is responsible for delivering memorable and unique experiences to guests during their stay. This role includes facilitating guest requests and check-in/check-out processes while maintaining a professional appearance and adhering to company policies. The position involves engaging with guests to enhance their overall experience and supporting a safe and high-quality work environment.
Job Description
The Guest Experience Expert at Sheraton Johor Bahru is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves facilitating smooth operations such as guest requests and check-in/check-out processes, while ensuring a professional appearance and adherence to company policies. The expert actively engages with guests, making transactions feel like part of their overall experience, and contributes to maintaining a safe work environment and high-quality standards.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to stand, sit, or walk for extended periods.
Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Commitment to creating a safe workplace and following company policies and procedures.
Maintain confidentiality and protect company assets.
Uphold quality standards and ensure professional uniform and personal appearance.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Guest Relations
Operations Coordination
Safety Compliance
Quality Assurance
Communication
Confidentiality
Professional Appearance
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