Guest Experience Expert(Club Lounge) – Marriott International
Role Summary
The Guest Experience Expert is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves engaging with guests and facilitating smooth operations to enhance their overall experience at the Sheraton Johor Bahru.
Job Description
In this role, you will actively interact with guests, ensuring their requests are met and that check-in/check-out processes run smoothly. You will maintain a professional appearance and adhere to company policies while contributing to a safe and high-quality work environment.
Key Responsibilities:
- Engage with guests to provide exceptional service and support.
- Facilitate check-in and check-out processes efficiently.
- Address guest requests and inquiries promptly.
- Maintain cleanliness and organization in the Club Lounge area.
- Uphold company policies and procedures at all times.
- Ensure a safe and welcoming environment for all guests.
- Contribute to team efforts to enhance guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.
Ability to stand, sit, or walk for extended periods.
Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Quick Info
Company
Marriott International
Location
Johor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Attention To Detail
Teamwork
Time Management
Application Tips
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