Guest Experience Expert(Club Lounge)-Sheraton Johor Bahru at Marriott International

The Guest Experience Expert is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves engaging with guests and facilitating smooth operations to enhance their overall experience at the Sheraton Johor Bahru.

In this role, you will actively interact with guests, ensuring their requests are met and that check-in/check-out processes run smoothly. You will maintain a professional appearance and adhere to company policies while contributing to a safe and high-quality work environment.

Key Responsibilities:

• Engage with guests to provide exceptional service and support.
• Facilitate check-in and check-out processes efficiently.
• Address guest requests and inquiries promptly.
• Maintain cleanliness and organization in the Club Lounge area.
• Uphold company policies and procedures at all times.
• Ensure a safe and welcoming environment for all guests.
• Contribute to team efforts to enhance guest satisfaction.