Guest Experience Expert (Concierge / Bellman) – Marriott International
Role Summary
The Guest Experience Expert (Concierge / Bellman) is responsible for ensuring a memorable and unique stay for guests. This role significantly impacts guest satisfaction by providing essential services and maintaining high standards of professionalism.
Job Description
The Guest Experience Expert at Marriott Executive Apartments Kuala Lumpur engages with guests daily, assisting them with various needs to enhance their stay. This position requires a proactive approach to service, ensuring that all guest interactions are positive and memorable.
Key Responsibilities:
- Assist guests with check-in and check-out processes.
- Address operational needs and handle guest requests promptly.
- Share local highlights and recommendations to enhance guest experiences.
- Transport luggage and ensure safe handling of guest belongings.
- Maintain a professional environment while adhering to company standards.
- Uphold high standards of personal appearance and communication.
- Provide hands-on guest services with attention to detail.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods.
Capability to lift and carry objects weighing up to 50 pounds without assistance.
Willingness to perform physical tasks including bending and twisting.
Adherence to company policies and safety standards.
Professional appearance and communication skills.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Guest Service
Communication
Problem Solving
Attention To Detail
Time Management
Teamwork
Application Tips
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