Guest Experience Expert (Concierge / Bellman) – Marriott International
Role Summary
The Guest Experience Expert at Marriott Executive Apartments Kuala Lumpur is responsible for enhancing guests' stays by providing a variety of services throughout their visit. This role involves assisting guests with check-in and check-out, addressing their needs, and ensuring a professional and safe environment while maintaining high standards of appearance and communication.
Job Description
The Guest Experience Expert at Marriott Executive Apartments Kuala Lumpur plays a vital role in delivering a memorable and unique stay to guests by providing a wide range of services throughout their visit. This role involves assisting guests with check-in and check-out, addressing operational needs, handling guest requests, sharing local highlights, transporting luggage, and ensuring a safe and professional environment while maintaining high standards of personal appearance and communication.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods and move through confined spaces, stairs, or service ramps.
Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 100 pounds with assistance.
Willingness to perform physical tasks including bending, twisting, pulling, and stooping.
No prior related work or supervisory experience required.
Adherence to company policies, safety standards, confidentiality, and quality standards.
Professional uniform, personal appearance, and communication skills.
Ability to provide guest services with a hands-on approach and attention to detail.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Services
Communication
Physical Stamina
Attention To Detail
Safety Compliance
Customer Service
Operational Support
Time Management
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