Guest Experience Expert(FO Agent) – Marriott International
Role Summary
The Guest Experience Expert (FO Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves managing various services to ensure guest satisfaction and operational efficiency in a dynamic hospitality environment.
Job Description
The Guest Experience Expert (FO Agent) at Sheraton Johor Bahru engages with guests to provide exceptional service during their stay. Daily tasks include managing check-in and check-out processes, addressing guest requests, and sharing local highlights to enhance the guest experience.
Key Responsibilities:
- Manage check-in and check-out processes efficiently.
- Address guest requests and inquiries promptly.
- Handle operational tasks to support front office functions.
- Share local highlights and recommendations with guests.
- Maintain confidentiality and protect company assets.
- Uphold quality standards in service delivery.
- Contribute to a safe and professional work environment.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience necessary.
Ability to stand, sit, or walk for extended periods.
Capability to lift and carry objects weighing up to 10 pounds without assistance.
Commitment to following company policies and procedures.
Strong communication skills and professional appearance.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Teamwork
Attention To Detail
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