Guest Experience Expert(FO Agent) – Marriott International
Role Summary
The Guest Experience Expert at Sheraton Johor Bahru is responsible for providing guests with a memorable experience during their stay. This role involves managing guest services such as check-in and check-out, addressing requests, and supporting daily operations while adhering to company policies and maintaining a professional environment.
Job Description
The Guest Experience Expert (FO Agent) at Sheraton Johor Bahru is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves managing a variety of services including check-in and check-out processes, addressing guest requests, handling operational tasks, and sharing local highlights. The position requires adherence to company policies, maintaining confidentiality, ensuring a professional appearance, and contributing to a safe work environment. The Guest Experience Expert is expected to be physically active, moving around and performing hands-on tasks as needed to support guest satisfaction and business operations.
Job Requirements
Education requirement is a high school diploma or G.E.D. equivalent.
No related work experience is required.
No supervisory experience is necessary.
No licenses or certifications are required.
Must be able to stand, sit, or walk for extended periods.
Should be capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Ability to follow company policies and procedures.
Maintain confidentiality and protect company assets.
Uphold quality standards and maintain a professional appearance and communication.
Commitment to creating a safe workplace and delivering excellent guest service.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Check-In And Check-Out Procedures
Operational Support
Communication
Confidentiality
Safety Compliance
Physical Stamina
Professional Appearance
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