Guest Experience Expert(FO Agent)-Sheraton Johor Bahru at Marriott International
Role Summary
The Guest Experience Expert (FO Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves managing various services to ensure guest satisfaction and operational efficiency in a dynamic hospitality environment.
Job Description
The Guest Experience Expert (FO Agent) at Sheraton Johor Bahru engages with guests to provide exceptional service during their stay. Daily tasks include managing check-in and check-out processes, addressing guest requests, and sharing local highlights to enhance the guest experience.
Key Responsibilities:
- Manage check-in and check-out processes efficiently.
- Address guest requests and inquiries promptly.
- Handle operational tasks to support front office functions.
- Share local highlights and recommendations with guests.
- Maintain confidentiality and protect company assets.
- Uphold quality standards in service delivery.
- Contribute to a safe and professional work environment.
Job Requirements
High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience necessary.
Ability to stand, sit, or walk for extended periods.
Capability to lift and carry objects weighing up to 10 pounds without assistance.
Commitment to following company policies and procedures.
Strong communication skills and professional appearance.
Quick Info
Company
Marriott International
Location
Johor
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Teamwork
Attention To Detail
Guest Experience Expert(FO Agent)-Sheraton Johor Bahru Salary at Marriott International
Marriott International has not disclosed the salary for this role.
How to Apply for This Guest Experience Expert(FO Agent)-Sheraton Johor Bahru Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-14, so apply early.
Guest Experience Expert(FO Agent)-Sheraton Johor Bahru - Frequently Asked Questions
What is the salary for a Guest Experience Expert(FO Agent)-Sheraton Johor Bahru at Marriott International in Johor?
Marriott International has not disclosed the salary for this role.
Where is this Guest Experience Expert(FO Agent)-Sheraton Johor Bahru job located?
This Guest Experience Expert(FO Agent)-Sheraton Johor Bahru position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Expert(FO Agent)-Sheraton Johor Bahru role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; No related work experience required.; No supervisory experience necessary..
How do I apply for this Guest Experience Expert(FO Agent)-Sheraton Johor Bahru job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-14.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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