Guest Experience Expert (Front Office Agent) – Marriott International
Role Summary
The Guest Experience Expert (Front Office Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role plays a crucial part in ensuring guest satisfaction and maintaining the hotel's reputation for exceptional service.
Job Description
In this role, you will engage with guests, manage their requests, and ensure a smooth check-in and check-out process. You will work in a dynamic environment where teamwork and communication are essential to provide outstanding service.
Key Responsibilities:
- Greet and welcome guests upon arrival.
- Process guest check-ins and check-outs efficiently.
- Address guest inquiries and resolve issues promptly.
- Share local highlights and recommendations with guests.
- Maintain a clean and organized front office area.
- Complete reports and documentation as required.
- Uphold company policies and ensure guest confidentiality.
Job Requirements
High school diploma or G.E.D. equivalent is required.
Ability to stand, sit, or walk for extended periods.
Must be able to lift and carry objects weighing up to 10 pounds.
Strong commitment to maintaining confidentiality and protecting company assets.
Excellent communication and interpersonal skills.
Quick Info
Company
Marriott International
Location
Penang
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Time Management
Attention To Detail
Guest Experience Expert (Front Office Agent) - Frequently Asked Questions
What is the salary for a Guest Experience Expert (Front Office Agent) at Marriott International in Penang?
Marriott International has not disclosed the salary for this role.
Where is this Guest Experience Expert (Front Office Agent) job located?
This Guest Experience Expert (Front Office Agent) position is based in Penang, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Expert (Front Office Agent) role?
Marriott International is looking for High school diploma or G.E.D. equivalent is required.; Ability to stand, sit, or walk for extended periods.; Must be able to lift and carry objects weighing up to 10 pounds..
How do I apply for this Guest Experience Expert (Front Office Agent) job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
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