Guest Experience Expert (Front Office Agent) – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Experience Expert (Front Office Agent) is responsible for providing guests with a memorable and unique experience during their stay. The role includes managing operational tasks, addressing guest requests, and sharing information about local attractions while adhering to company policies and maintaining professional standards.
Job Description
The Guest Experience Expert (Front Office Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role involves managing a variety of services including processing operational needs, addressing guest requests, completing reports, and sharing local highlights. Success in this position requires maintaining a safe workplace, following company policies, ensuring confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style.
Job Requirements
High school diploma or G.E.D. equivalent is required.
Candidate should have the ability to stand, sit, or walk for extended periods.
Candidate must be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Must follow company policies and procedures.
Must maintain confidentiality and protect company assets.
Should uphold quality standards.
Must maintain professional uniform, personal appearance, and communication.
Ability to work well in a team and provide excellent guest service.
Quick Info
Company
Marriott International
Location
Penang
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Operational Management
Report Completion
Communication
Confidentiality
Safety Compliance
Quality Standards
Teamwork
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