Guest Experience Expert (Front Office Agent) – Marriott International
Role Summary
The Guest Experience Expert (Front Office Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role plays a crucial part in ensuring guest satisfaction and maintaining the hotel's reputation for exceptional service.
Job Description
In this role, you will engage with guests, manage their requests, and ensure a smooth check-in and check-out process. You will work in a dynamic environment where teamwork and communication are essential to provide outstanding service.
Key Responsibilities:
- Greet and welcome guests upon arrival.
- Process guest check-ins and check-outs efficiently.
- Address guest inquiries and resolve issues promptly.
- Share local highlights and recommendations with guests.
- Maintain a clean and organized front office area.
- Complete reports and documentation as required.
- Uphold company policies and ensure guest confidentiality.
Job Requirements
High school diploma or G.E.D. equivalent is required.
Ability to stand, sit, or walk for extended periods.
Must be able to lift and carry objects weighing up to 10 pounds.
Strong commitment to maintaining confidentiality and protecting company assets.
Excellent communication and interpersonal skills.
Quick Info
Company
Marriott International
Location
Penang
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Time Management
Attention To Detail
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