Guest Experience Expert (Front Office Agent) at Marriott International - Penang
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Guest Experience Expert (Front Office Agent) is responsible for delivering a memorable and unique experience to guests throughout their stay. This role plays a crucial part in ensuring guest satisfaction and maintaining the hotel's reputation for exceptional service.
Job Description
In this role, you will engage with guests, manage their requests, and ensure a smooth check-in and check-out process. You will work in a dynamic environment where teamwork and communication are essential to provide outstanding service.
Key Responsibilities:
- Greet and welcome guests upon arrival.
- Process guest check-ins and check-outs efficiently.
- Address guest inquiries and resolve issues promptly.
- Share local highlights and recommendations with guests.
- Maintain a clean and organized front office area.
- Complete reports and documentation as required.
- Uphold company policies and ensure guest confidentiality.
Related searches
Job Requirements
High school diploma or G.E.D. equivalent is required.
Ability to stand, sit, or walk for extended periods.
Must be able to lift and carry objects weighing up to 10 pounds.
Strong commitment to maintaining confidentiality and protecting company assets.
Excellent communication and interpersonal skills.
Guest Experience Expert (Front Office Agent) - Frequently Asked Questions
What is the salary for a Guest Experience Expert (Front Office Agent) at Marriott International in Penang?
Marriott International has not disclosed the salary for this role.
Where is this Guest Experience Expert (Front Office Agent) job located?
This Guest Experience Expert (Front Office Agent) position is based in Penang, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Expert (Front Office Agent) role?
Marriott International is looking for High school diploma or G.E.D. equivalent is required.; Ability to stand, sit, or walk for extended periods.; Must be able to lift and carry objects weighing up to 10 pounds..
How do I apply for this Guest Experience Expert (Front Office Agent) job at Marriott International?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Marriott International
Location
Penang
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Guest Experience Expert (Front Office Agent) Salary at Marriott International
Marriott International has not disclosed the salary for this role.
How to Apply for Similar Guest Experience Expert (Front Office Agent) Roles
- This job is no longer accepting applications.
- Open the "See open jobs" link above for similar roles that are hiring now.
- Create a free SuperJobs profile once and reuse it for every application. There is no agency fee.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
More Jobs at Marriott International
Other roles currently open at Marriott International.
Explore More Job Opportunities
Discover jobs by industry and location.
Similar Roles
Browse open vacancies for related job titles across Malaysia.
Career Resources
Salary benchmarks, application advice and employment rights for this field.
