Guest Experience Expert (Front Office Agent) – Marriott International

The Guest Experience Expert (Front Office Agent) role involves providing a memorable and unique experience for hotel guests throughout their stay. The position includes processing operational needs, addressing guest requests, completing reports, and sharing local highlights while adhering to company policies and maintaining professional standards. Physical activity such as standing, walking, and lifting objects is expected as part of the job.

The Guest Experience Expert (Front Office Agent) role involves providing guests with a memorable and unique experience throughout their stay. The position requires delivering a wide range of services including processing operational needs, addressing guest requests, completing reports, and sharing local highlights. The role emphasizes creating a safe workplace, following company policies, maintaining confidentiality, protecting assets, and upholding professional standards in appearance and communication. Physical activity such as standing, walking, and lifting objects up to 10 pounds is expected as part of the job.