Guest Experience Expert ( Front Office & Concierge) – Marriott International

The Guest Experience Expert (Front Office & Concierge) is responsible for providing comprehensive services to guests throughout their stay at a hotel. This role includes handling operational tasks, responding to guest requests, and sharing local information while adhering to company policies and maintaining a professional appearance and communication.

The Guest Experience Expert (Front Office & Concierge) plays a key role in delivering memorable and unique guest experiences beyond smooth check-in and check-out processes. This role involves providing a wide range of services that guide guests through their entire stay, including processing operational needs, addressing guest requests, completing reports, and sharing local highlights. The position requires adherence to company policies, maintaining a safe workplace, protecting confidentiality and company assets, and upholding quality standards while maintaining a professional appearance and communication. The role also involves physical activities such as standing, sitting, walking for extended periods, and handling objects up to 10 pounds.