Guest Experience Expert ( Front Office & Concierge) – Marriott International
Role Summary
The Guest Experience Expert (Front Office & Concierge) is responsible for delivering memorable and unique guest experiences. This role plays a crucial part in ensuring guests have a seamless and enjoyable stay at the hotel.
Job Description
In this role, you will engage with guests from check-in to check-out, providing assistance and information to enhance their experience. You will be part of a dynamic team dedicated to maintaining high standards of service and guest satisfaction.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently.
- Address guest requests and inquiries promptly.
- Provide information about local attractions and services.
- Maintain accurate records and reports of guest interactions.
- Ensure adherence to company policies and procedures.
- Uphold safety and confidentiality standards.
- Maintain a professional appearance and demeanor at all times.
Job Requirements
High school diploma or G.E.D equivalent is required.
No related work experience is necessary.
No supervisory experience is required.
Ability to stand, sit, or walk for an extended time.
Commitment to maintaining a safe work environment.
Professional personal appearance and communication skills.
Ability to deliver thoughtful and forward-thinking guest service.
Quick Info
Company
Marriott International
Location
Selangor
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Teamwork
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