Guest Experience Expert (Front Office) – Marriott International
Role Summary
The Guest Experience Expert (Front Office) is responsible for delivering a memorable and unique experience to guests. This role involves providing a wide range of services throughout their stay while creating a safe and professional environment.
Job Description
In this position, you will engage with guests to ensure their needs are met and provide assistance throughout their stay. You will handle operational needs, guest requests, and share local highlights while adhering to company policies and maintaining quality standards.
Key Responsibilities:
- Deliver exceptional guest service to enhance the overall experience.
- Handle guest requests and operational needs promptly and efficiently.
- Complete reports and documentation as required.
- Share local highlights and recommendations with guests.
- Maintain a safe and clean workplace environment.
- Uphold company policies and procedures at all times.
- Present a professional appearance and demeanor.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods.
Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Commitment to maintaining confidentiality and protecting company assets.
Professional appearance and communication skills.
Willingness to work in a diverse and inclusive environment.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Teamwork
Adaptability
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