Guest Experience Expert – Marriott International
Marriott International
Hospitality
Role Summary
This role involves creating memorable experiences for hotel guests. It is suited for individuals who enjoy being active and helping others while working within a team environment.
Job Description
The Guest Experience Expert role focuses on creating a memorable and unique experience for guests throughout their stay. This position involves a variety of services including processing operational needs, addressing guest requests, sharing local highlights, and assisting with luggage handling. The role requires adherence to company policies, maintaining professionalism in appearance and communication, ensuring safety, and performing physical tasks such as lifting and moving objects, walking and standing for extended periods, and navigating various spaces.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to perform physical tasks including lifting, carrying, and moving objects up to 50 pounds unassisted and up to 100 pounds with assistance.
Capability to stand, sit, or walk for extended periods and move through narrow, confined, or elevated spaces.
Strong communication skills to interact professionally with guests and team members.
Willingness to follow company policies, maintain confidentiality, and uphold quality standards.
Ability to work as part of a team in a dynamic environment.
Commitment to creating and maintaining a safe work environment.
No prior related work experience or supervisory experience required.
No license or certification required.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Communication
Teamwork
Physical Stamina
Safety Compliance
Customer Experience
Operational Support
Policy Adherence
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