Guest Experience Expert (Lobby Ambassador) at Marriott International - Kuala Lumpur
Role Summary
The Guest Experience Expert (Lobby Ambassador) is responsible for delivering a memorable and unique guest experience throughout their entire stay. This role plays a crucial part in ensuring guest satisfaction and enhancing the overall ambiance of the hotel environment.
Job Description
As a Guest Experience Expert (Lobby Ambassador), you will engage with guests, addressing their needs and requests while providing information about local attractions. Your day-to-day responsibilities will involve a mix of standing, walking, and interacting with guests to create a welcoming atmosphere.
Key Responsibilities:
- Greet and welcome guests upon arrival.
- Process operational needs and address guest requests promptly.
- Complete reports and share local highlights with guests.
- Maintain a clean and organized lobby area.
- Assist guests with inquiries and provide exceptional service.
- Collaborate with team members to enhance guest experiences.
- Uphold safety and quality standards in all interactions.
Job Requirements
High school diploma or G.E.D. equivalent.
Professional communication skills.
Commitment to maintaining a safe work environment.
Ability to maintain confidentiality and protect company assets.
Positive attitude and passion for guest service.
Ability to work as part of a team.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Time Management
Attention To Detail
Guest Experience Expert (Lobby Ambassador) Salary at Marriott International
Marriott International has not disclosed the salary for this role. Guest Experience Expert (Lobby Ambassador) positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
How to Apply for This Guest Experience Expert (Lobby Ambassador) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-14, so apply early.
Guest Experience Expert (Lobby Ambassador) - Frequently Asked Questions
What is the salary for a Guest Experience Expert (Lobby Ambassador) at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Experience Expert (Lobby Ambassador) positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Guest Experience Expert (Lobby Ambassador) job located?
This Guest Experience Expert (Lobby Ambassador) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Expert (Lobby Ambassador) role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; Professional communication skills.; Commitment to maintaining a safe work environment..
How do I apply for this Guest Experience Expert (Lobby Ambassador) job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-14.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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