Guest Experience Expert (Lobby Ambassador) – Marriott International
Role Summary
The Guest Experience Expert (Lobby Ambassador) is responsible for providing a memorable guest experience throughout their stay by addressing requests, processing operational needs, and sharing local information. This role requires adherence to company policies, maintaining professionalism and safety, and performing physical tasks such as standing or walking for long periods and handling light objects.
Job Description
The Guest Experience Expert (Lobby Ambassador) is responsible for delivering a memorable and unique guest experience throughout their entire stay. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights. The position requires standing, sitting, or walking for extended periods and performing physical tasks such as moving and lifting light objects. Professionalism, safety, adherence to company policies, and quality standards are critical to success in this role.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Professional communication skills.
Ability to follow company policies and procedures.
Commitment to maintaining a safe work environment.
Ability to maintain confidentiality and protect company assets.
Willingness to perform additional reasonable duties as requested.
Positive attitude and passion for guest service.
Ability to work as part of a team and embrace well-being practices.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Experience
Customer Service
Professional Communication
Operational Support
Safety Compliance
Teamwork
Confidentiality
Physical Stamina
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