Guest Experience Expert (Lobby Ambassador) – Marriott International
Role Summary
The Guest Experience Expert (Lobby Ambassador) is responsible for delivering a memorable and unique guest experience throughout their entire stay. This role plays a crucial part in ensuring guest satisfaction and enhancing the overall ambiance of the hotel environment.
Job Description
As a Guest Experience Expert (Lobby Ambassador), you will engage with guests, addressing their needs and requests while providing information about local attractions. Your day-to-day responsibilities will involve a mix of standing, walking, and interacting with guests to create a welcoming atmosphere.
Key Responsibilities:
- Greet and welcome guests upon arrival.
- Process operational needs and address guest requests promptly.
- Complete reports and share local highlights with guests.
- Maintain a clean and organized lobby area.
- Assist guests with inquiries and provide exceptional service.
- Collaborate with team members to enhance guest experiences.
- Uphold safety and quality standards in all interactions.
Job Requirements
High school diploma or G.E.D. equivalent.
Professional communication skills.
Commitment to maintaining a safe work environment.
Ability to maintain confidentiality and protect company assets.
Positive attitude and passion for guest service.
Ability to work as part of a team.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Time Management
Attention To Detail
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