Guest Experience Expert (Reception) – Marriott International
Role Summary
The Guest Experience Expert (Reception) is responsible for creating a memorable and unique experience for guests throughout their stay. This role involves delivering a variety of services in a dynamic hospitality environment, ensuring guest satisfaction and adherence to company standards.
Job Description
The Guest Experience Expert (Reception) at Marriott Executive Apartments Kuala Lumpur engages with guests daily, assisting with check-in and check-out processes while addressing their requests and providing local information. This position requires a hands-on approach and a commitment to maintaining a professional demeanor in a fast-paced setting.
Key Responsibilities:
- Assist guests with check-in and check-out processes.
- Address guest requests and inquiries promptly.
- Provide information about the local area and attractions.
- Maintain a clean and organized reception area.
- Ensure compliance with company policies and procedures.
- Handle guest complaints with professionalism and care.
- Collaborate with team members to enhance guest experiences.
Job Requirements
High school diploma or G.E.D. equivalent is preferred.
Ability to stand, sit, or walk for extended periods.
Capability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Commitment to maintaining confidentiality and protecting company assets.
Professional personal appearance and communication skills.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Team Collaboration
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