Guest Experience Expert (Service Express) – Marriott International
Marriott International
Hospitality
Role Summary
The role of Guest Experience Expert (Service Express) involves providing guests with memorable experiences during their hotel stay by delivering various services and addressing their needs. The position requires handling operational tasks and sharing local highlights while maintaining professionalism and adhering to company policies.
Job Description
The Guest Experience Expert (Service Express) role involves providing guests with a memorable and unique experience throughout their stay. This position includes delivering a variety of services, addressing guest needs, handling operational tasks, and sharing local highlights, all while maintaining professionalism and following company policies.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods and perform hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects up to 10 pounds without assistance.
Commitment to creating a safe workplace and following company policies and procedures.
Maintain confidentiality and protect company assets.
Uphold quality standards and ensure a professional uniform, personal appearance, and communication.
Ability to perform other reasonable job duties as requested.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Guest Relations
Communication
Operational Tasks
Safety Compliance
Confidentiality
Professionalism
Physical Stamina
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