Guest Experience Expert (Telephone Operator) 2 – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur is responsible for delivering a range of services to ensure guest satisfaction and support the business operations. This role involves physical activities and requires maintaining professional standards while assisting guests throughout their stay.
Job Description
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur is focused on creating memorable and unique experiences for guests throughout their stay. This role involves delivering a wide range of services, including processing operational needs, addressing guest requests, completing reports, assisting with luggage handling, and sharing local highlights, all while maintaining professional standards and ensuring guest satisfaction. The position requires physical activity such as standing, walking, lifting, and moving objects, emphasizing a hands-on approach to supporting guests and the business.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods and move through confined spaces.
Capability to lift, carry, push, or pull objects up to 50 pounds without assistance and up to 100 pounds with assistance.
Willingness to perform hands-on tasks including bending, twisting, pulling, and stooping.
Professional appearance and communication skills.
Ability to follow company policies, maintain confidentiality, and uphold quality standards.
Commitment to creating a safe workplace.
No prior related work or supervisory experience required.
No specific licenses or certifications required.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Communication
Operational Support
Report Completion
Physical Stamina
Customer Satisfaction
Confidentiality
Safety Compliance
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