Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur at Marriott International
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Guest Experience Expert (Telephone Operator) is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves a hands-on approach to supporting guests and the business in a dynamic hospitality environment.
Job Description
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur engages with guests to ensure their needs are met and their experiences are exceptional. Daily tasks include processing operational needs, addressing guest requests, and assisting with luggage handling while maintaining professional standards.
Key Responsibilities:
- Deliver exceptional guest service by responding to inquiries and requests promptly.
- Process operational needs efficiently to ensure smooth guest experiences.
- Assist guests with luggage handling and transportation arrangements.
- Share local highlights and recommendations to enhance guest experiences.
- Complete reports and documentation as required for operational efficiency.
- Maintain a professional appearance and demeanor at all times.
- Uphold company policies and quality standards to ensure guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods and move through confined spaces.
Capability to lift, carry, push, or pull objects up to 50 pounds without assistance and up to 100 pounds with assistance.
Willingness to perform hands-on tasks including bending, twisting, pulling, and stooping.
Professional appearance and communication skills.
Commitment to creating a safe workplace.
Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur - Frequently Asked Questions
What is the salary for a Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur job located?
This Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; Ability to stand, sit, or walk for extended periods and move through confined spaces.; Capability to lift, carry, push, or pull objects up to 50 pounds without assistance and up to 100 pounds with assistance..
How do I apply for this Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur job at Marriott International?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur Salary at Marriott International
Marriott International has not disclosed the salary for this role. Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for Similar Guest Experience Expert (Telephone Operator) 2 - Marriott Executive Apartments Kuala Lumpur Roles
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