Guest Experience Expert - Telephone Operator at Marriott International - Kuala Lumpur

Marriott International

Kuala Lumpur

Salary: Undisclosed

Marriott International

Hospitality

772 Active Roles

This job is no longer accepting applications.

It was posted on 21 May 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.

Role Summary

The Guest Experience Expert - Telephone Operator is responsible for creating memorable and unique experiences for guests throughout their stay. This role significantly impacts guest satisfaction by providing essential support and assistance during their visit.

Job Description

In this position, you will engage with guests, manage operational needs, and address requests to ensure a seamless experience. You will also assist with luggage handling and maintain a professional demeanor in all interactions.

Key Responsibilities:

Guide guests through their inquiries and requests.
Process operational needs efficiently to enhance guest experience.
Address and resolve guest requests promptly.
Assist with loading and unloading vehicles as needed.
Transport luggage to and from guest rooms.
Maintain a professional appearance and communication at all times.
Adhere to company policies and procedures diligently.
Perform various physical tasks to support guest services effectively.

Job Requirements

High school diploma or G.E.D. equivalent.

Ability to stand, sit, or walk for extended periods.

Capability to navigate narrow, confined, or elevated spaces.

Physical ability to lift and carry objects weighing up to 50 pounds without assistance.

Willingness to follow company policies and maintain confidentiality.

Strong communication skills and professional appearance.

Ability to work well in a team environment.

Guest Experience Expert - Telephone Operator - Frequently Asked Questions

What is the salary for a Guest Experience Expert - Telephone Operator at Marriott International in Kuala Lumpur?

Marriott International has not disclosed the salary for this role. Guest Experience Expert - Telephone Operator positions in Kuala Lumpur typically pay RM800–RM5,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.

Where is this Guest Experience Expert - Telephone Operator job located?

This Guest Experience Expert - Telephone Operator position is based in Kuala Lumpur, Malaysia. This role is fully on-site.

What qualifications do I need for this Guest Experience Expert - Telephone Operator role?

Marriott International is looking for High school diploma or G.E.D. equivalent.; Ability to stand, sit, or walk for extended periods.; Capability to navigate narrow, confined, or elevated spaces..

How do I apply for this Guest Experience Expert - Telephone Operator job at Marriott International?

This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.

Quick Info

Company

Marriott International

Location

Kuala Lumpur

Salary

Undisclosed

Skills Required

6 skills

See open Guest Experience Expert jobs

Required Skills

Customer ServiceCommunicationProblem SolvingTeamworkTime ManagementAttention To Detail

Guest Experience Expert - Telephone Operator Salary at Marriott International

How to Apply for Similar Guest Experience Expert - Telephone Operator Roles

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