Guest Experience Expert – Marriott International
Role Summary
The Guest Experience Expert - Telephone Operator is responsible for creating memorable and unique experiences for guests throughout their stay. This role significantly impacts guest satisfaction by providing essential support and assistance during their visit.
Job Description
In this position, you will engage with guests, manage operational needs, and address requests to ensure a seamless experience. You will also assist with luggage handling and maintain a professional demeanor in all interactions.
Key Responsibilities:
- Guide guests through their inquiries and requests.
- Process operational needs efficiently to enhance guest experience.
- Address and resolve guest requests promptly.
- Assist with loading and unloading vehicles as needed.
- Transport luggage to and from guest rooms.
- Maintain a professional appearance and communication at all times.
- Adhere to company policies and procedures diligently.
- Perform various physical tasks to support guest services effectively.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods.
Capability to navigate narrow, confined, or elevated spaces.
Physical ability to lift and carry objects weighing up to 50 pounds without assistance.
Willingness to follow company policies and maintain confidentiality.
Strong communication skills and professional appearance.
Ability to work well in a team environment.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Teamwork
Time Management
Attention To Detail
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances