Guest Experience Expert – Marriott International
Marriott International
Hospitality
Role Summary
The role of Guest Experience Expert - Telephone Operator involves supporting guest services by guiding guests, handling operational tasks, and addressing guest requests throughout their stay. This position requires physical ability for various tasks and maintaining professional communication and appearance.
Job Description
The Guest Experience Expert - Telephone Operator plays a vital role in creating memorable and unique experiences for guests throughout their stay. This position involves guiding guests, processing operational needs, addressing guest requests, and assisting with tasks such as loading and unloading vehicles and transporting luggage. The role requires maintaining professional appearance and communications, adhering to company policies, and performing various physical tasks to support guest services effectively.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods.
Capability to move through narrow, confined, or elevated spaces and navigate stairs or service ramps.
Physical ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 100 pounds with assistance.
Willingness to follow company policies and maintain confidentiality.
Professional personal appearance and communication skills.
Ability to work well as part of a team and interact confidently with guests.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Services
Communication
Teamwork
Physical Stamina
Operational Support
Luggage Handling
Policy Compliance
Confidentiality
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