Guest Experience Expert (Telephone Operator) – Marriott International
Role Summary
The Guest Experience Expert (Telephone Operator) is responsible for delivering a memorable and unique guest experience. This role involves providing a wide range of services during the guest's stay, ensuring their needs are met and enhancing their overall experience.
Job Description
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur engages with guests to ensure a seamless experience from check-in to check-out. This position requires proactive service delivery, addressing guest requests, and assisting with operational needs in a dynamic hospitality environment.
Key Responsibilities:
- Greet and assist guests upon arrival and during their stay.
- Respond to guest inquiries and requests promptly and professionally.
- Manage telephone communications and relay messages efficiently.
- Coordinate luggage transportation and other guest services.
- Maintain a clean and organized work area.
- Uphold company policies and procedures at all times.
- Collaborate with team members to enhance guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Professional appearance and communication skills.
Ability to follow company policies and maintain confidentiality.
Willingness to perform physically demanding tasks as needed.
No related work experience required.
No supervisory experience required.
No license or certification required.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Teamwork
Adaptability
Application Tips
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