Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur at Marriott International
Role Summary
The Guest Experience Expert (Telephone Operator) is responsible for delivering a memorable and unique guest experience. This role involves providing a wide range of services during the guest's stay, ensuring their needs are met and enhancing their overall experience.
Job Description
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur engages with guests to ensure a seamless experience from check-in to check-out. This position requires proactive service delivery, addressing guest requests, and assisting with operational needs in a dynamic hospitality environment.
Key Responsibilities:
- Greet and assist guests upon arrival and during their stay.
- Respond to guest inquiries and requests promptly and professionally.
- Manage telephone communications and relay messages efficiently.
- Coordinate luggage transportation and other guest services.
- Maintain a clean and organized work area.
- Uphold company policies and procedures at all times.
- Collaborate with team members to enhance guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Professional appearance and communication skills.
Ability to follow company policies and maintain confidentiality.
Willingness to perform physically demanding tasks as needed.
No related work experience required.
No supervisory experience required.
No license or certification required.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Teamwork
Adaptability
Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur Salary at Marriott International
Marriott International has not disclosed the salary for this role. Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
How to Apply for This Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-18, so apply early.
Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur - Frequently Asked Questions
What is the salary for a Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur job located?
This Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; Professional appearance and communication skills.; Ability to follow company policies and maintain confidentiality..
How do I apply for this Guest Experience Expert (Telephone Operator) - Marriott Executive Apartments Kuala Lumpur job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-18.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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