Guest Experience Expert (Telephone Operator) – Marriott International
Role Summary
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur is responsible for providing a range of services to enhance guest stays, including handling requests and operational needs. The role requires adherence to company policies, professionalism, and the ability to perform physically demanding tasks.
Job Description
The Guest Experience Expert (Telephone Operator) at Marriott Executive Apartments Kuala Lumpur is responsible for delivering a memorable and unique guest experience beyond smooth check-ins and check-outs. This role involves taking the initiative to provide a wide range of services during the guest's stay, including addressing requests, handling operational needs, and assisting with luggage transportation. Success in this position requires adherence to company policies, maintaining professionalism, and performing physically demanding tasks as needed.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for extended periods and navigate confined or elevated spaces.
Capable of lifting, carrying, pushing, and pulling objects weighing up to 50 pounds independently and up to 100 pounds with assistance.
Willingness to follow company policies and procedures and maintain confidentiality.
Professional appearance and communication skills.
Ability to uphold quality standards.
No related work experience required.
No supervisory experience required.
No license or certification required.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Experience
Customer Service
Communication
Operational Support
Physical Stamina
Policy Compliance
Professionalism
Confidentiality
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