Guest Experience Manager at Marriott International
Role Summary
The Guest Experience Manager is responsible for ensuring exceptional service and guest satisfaction at Marriott International. This role involves leading the guest services team and implementing strategies to enhance the overall guest experience.
Job Description
As a Guest Experience Manager at Marriott International, you will play a pivotal role in ensuring that our guests have an exceptional experience during their stay. You will be responsible for overseeing the guest services team, ensuring that all guest inquiries and needs are addressed promptly and professionally. Your leadership will help create a welcoming atmosphere that reflects the high standards of Marriott International.
In this role, you will also implement guest feedback initiatives, manage guest relations, and work closely with other departments to enhance the overall guest experience. Your ability to communicate effectively and resolve issues will be key in maintaining our reputation for outstanding service.
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Job Requirements
Bachelor's degree in Hospitality Management or related field
Previous experience in a guest services role
Strong leadership and communication skills
Ability to work in a fast-paced environment
Proficient in English and Bahasa Malaysia
Guest Experience Manager - Frequently Asked Questions
What is the salary for a Guest Experience Manager at Marriott International?
Marriott International has not disclosed the salary for this role. Guest Experience Manager positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
Where is this Guest Experience Manager job located?
This Guest Experience Manager position is based in Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Manager role?
Marriott International is looking for Bachelor's degree in Hospitality Management or related field; Previous experience in a guest services role; Strong leadership and communication skills.
How do I apply for this Guest Experience Manager job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-10-28.
Quick Info
Company
Marriott International
Location
Not specified
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Guest Experience Manager Salary at Marriott International
Marriott International has not disclosed the salary for this role. Guest Experience Manager positions typically pay RM1,700–RM5,500 per month, based on the 98 comparable vacancies currently listed on SuperJobs.
How to Apply for This Guest Experience Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-10-28, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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