Guest Experience Supervisor (Executive Lounge) – Marriott International
Role Summary
This role involves working in an executive lounge to create memorable experiences for guests. It includes responsibilities such as assisting guests, training staff, and collaborating with a diverse team focused on culture and creativity.
Job Description
The Guest Experience Supervisor (Executive Lounge) is responsible for managing guest check-ins, verifying identity and payment methods, assigning rooms, and issuing room keys. This role includes setting up accurate guest accounts, processing payments, handling guest requests, compiling reports, and ensuring adherence to company policies and quality standards. The supervisor also supports employees through training and coaching, maintains positive working relationships, and upholds safety and confidentiality standards.
Job Requirements
High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to handle guest requests and process payments accurately.
Strong communication skills to interact with guests and staff professionally.
Commitment to follow company policies and maintain confidentiality.
Physical ability to stand, sit, or walk for extended periods and to move objects weighing up to 10 pounds.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service Management
Payment Processing
Staff Training And Coaching
Communication Skills
Supervisory Experience
Policy Compliance
Confidentiality Management
Report Compilation
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