Guest Experience Supervisor (Executive Lounge) at Marriott International - Kuala Lumpur
Role Summary
The Guest Experience Supervisor (Executive Lounge) is responsible for managing guest check-ins and ensuring a seamless experience for all guests. This role plays a crucial part in maintaining high standards of service and operational efficiency within the Executive Lounge environment.
Job Description
In this role, you will oversee daily operations in the Executive Lounge, ensuring that guests receive exceptional service from check-in to check-out. You will manage guest accounts, process payments, and handle requests while fostering a positive atmosphere for both guests and staff.
Key Responsibilities:
- Manage guest check-ins and verify identity and payment methods.
- Assign rooms and issue room keys to guests.
- Set up accurate guest accounts and process payments efficiently.
- Handle guest requests and ensure timely resolution of issues.
- Compile reports on guest experiences and operational performance.
- Train and coach employees to enhance service quality.
- Maintain adherence to company policies and quality standards.
- Uphold safety and confidentiality standards in all operations.
Job Requirements
High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Strong communication skills to interact with guests and staff professionally.
Commitment to follow company policies and maintain confidentiality.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Guest Relations
Payment Processing
Team Leadership
Communication
Problem Solving
Time Management
Guest Experience Supervisor (Executive Lounge) Salary at Marriott International
Marriott International has not disclosed the salary for this role. Guest Experience Supervisor (Executive Lounge) positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
How to Apply for This Guest Experience Supervisor (Executive Lounge) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Marriott International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
Guest Experience Supervisor (Executive Lounge) - Frequently Asked Questions
What is the salary for a Guest Experience Supervisor (Executive Lounge) at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Experience Supervisor (Executive Lounge) positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Guest Experience Supervisor (Executive Lounge) job located?
This Guest Experience Supervisor (Executive Lounge) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Experience Supervisor (Executive Lounge) role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; At least 1 year of related work experience.; At least 1 year of supervisory experience..
How do I apply for this Guest Experience Supervisor (Executive Lounge) job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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