Guest Experience Supervisor (Executive Lounge) at Marriott International - Kuala Lumpur

The Guest Experience Supervisor (Executive Lounge) is responsible for managing guest check-ins and ensuring a seamless experience for all guests. This role plays a crucial part in maintaining high standards of service and operational efficiency within the Executive Lounge environment.

In this role, you will oversee daily operations in the Executive Lounge, ensuring that guests receive exceptional service from check-in to check-out. You will manage guest accounts, process payments, and handle requests while fostering a positive atmosphere for both guests and staff.

Key Responsibilities:

• Manage guest check-ins and verify identity and payment methods.
• Assign rooms and issue room keys to guests.
• Set up accurate guest accounts and process payments efficiently.
• Handle guest requests and ensure timely resolution of issues.
• Compile reports on guest experiences and operational performance.
• Train and coach employees to enhance service quality.
• Maintain adherence to company policies and quality standards.
• Uphold safety and confidentiality standards in all operations.