Guest Relations Manager (Japanese Speaker) – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Relations Manager (Japanese Speaker) is responsible for overseeing guest services and front desk operations to ensure high standards of hospitality in a luxury hotel setting. The role involves leading a team, managing guest interactions, handling complaints, and supporting property operations and safety procedures.
Job Description
The Guest Relations Manager (Japanese Speaker) supports all property operations to ensure the highest levels of hospitality and service are provided. This role involves managing guest interactions in the lobby, resolving service issues, and supporting overall guest services and front desk operations. The manager leads and supervises employees, maintains guest services standards, handles complaints, supports facility safety and customer service policies, and fosters a positive environment for both guests and staff.
Job Requirements
High school diploma or GED with 1 year of experience in guest services, front desk, or a related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Strong interpersonal and communication skills to lead and encourage others.
Ability to manage and supervise employees and perform duties in their absence.
Capability to prioritize work and handle day-to-day operations ensuring customer expectations are met.
Skills in handling complaints, settling disputes, and resolving conflicts.
Knowledge of property safety, security, and emergency procedures.
Commitment to providing exceptional customer service and ensuring guest satisfaction.
Ability to coach, mentor, and develop team members.
Experience or ability to assist in interviewing and hiring employees.
Proficient in maintaining relationships with all departments to support property operations and goals.
Ability to communicate effectively in writing, via email, telephone, and in person.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Guest Relations
Hospitality Management
Customer Service
Employee Supervision
Conflict Resolution
Team Coaching And Mentoring
Communication Skills
Safety And Emergency Procedures
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