Guest Relations Manager (Japanese Speaker) – Marriott International
Role Summary
The Guest Relations Manager (Japanese Speaker) is responsible for ensuring the highest levels of hospitality and service are provided to guests. This role involves managing guest interactions and supporting overall guest services and front desk operations in a dynamic hotel environment.
Job Description
The Guest Relations Manager plays a crucial role in the daily operations of the hotel, focusing on guest satisfaction and service excellence. This position requires strong leadership skills to supervise staff and resolve guest issues effectively.
Key Responsibilities:
- Manage guest interactions in the lobby to ensure a welcoming atmosphere.
- Resolve service issues promptly to maintain guest satisfaction.
- Support front desk operations and overall guest services.
- Lead and supervise employees to uphold service standards.
- Handle guest complaints and settle disputes effectively.
- Ensure compliance with facility safety and customer service policies.
- Foster a positive environment for both guests and staff.
Job Requirements
High school diploma or GED with 1 year of experience in guest services, front desk, or a related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Strong interpersonal and communication skills.
Ability to manage and supervise employees.
Commitment to providing exceptional customer service.
Proficient in maintaining relationships with all departments.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Interpersonal Skills
Communication
Leadership
Conflict Resolution
Customer Service
Team Development
Guest Relations Manager (Japanese Speaker) - Frequently Asked Questions
What is the salary for a Guest Relations Manager (Japanese Speaker) at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Relations Manager (Japanese Speaker) positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Guest Relations Manager (Japanese Speaker) job located?
This Guest Relations Manager (Japanese Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Relations Manager (Japanese Speaker) role?
Marriott International is looking for High school diploma or GED with 1 year of experience in guest services, front desk, or a related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.; Strong interpersonal and communication skills.; Ability to manage and supervise employees..
How do I apply for this Guest Relations Manager (Japanese Speaker) job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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