Guest Relations Manager at Marriott International - Penang
This job is no longer accepting applications.
It was posted on 21 May 2026 and has passed its 30-day listing period. See open Guest Experience Expert jobs.
Role Summary
The Guest Relations Manager is responsible for ensuring the highest levels of hospitality and service are provided to guests. This role plays a crucial part in managing guest inquiries and overseeing day-to-day guest services and front desk operations.
Job Description
The Guest Relations Manager supports all property operations, managing guest inquiries and directing guests within the lobby. This role also assists in tracking and resolving service issues while maintaining a strong working relationship with all departments.
Key Responsibilities:
- Manage guest inquiries and direct guests within the lobby.
- Assist in tracking and resolving service issues.
- Oversee day-to-day guest services and front desk operations.
- Supervise employees and support customer service programs.
- Ensure compliance with safety and property standards.
- Maintain strong working relationships with all departments.
- Handle guest complaints, disputes, and grievances professionally.
- Provide exceptional customer service and empower employees.
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Job Requirements
High school diploma or GED with 1 year experience in guest services, front desk, or related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Strong interpersonal and communication skills.
Ability to supervise and manage employees effectively.
Knowledge of customer recognition/service programs and emergency plans.
Problem-solving skills to analyze information.
Guest Relations Manager - Frequently Asked Questions
What is the salary for a Guest Relations Manager at Marriott International in Penang?
Marriott International has not disclosed the salary for this role.
Where is this Guest Relations Manager job located?
This Guest Relations Manager position is based in Penang, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Relations Manager role?
Marriott International is looking for High school diploma or GED with 1 year experience in guest services, front desk, or related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.; Strong interpersonal and communication skills.; Ability to supervise and manage employees effectively..
How do I apply for this Guest Relations Manager job at Marriott International?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Marriott International
Location
Penang
Salary
Undisclosed
Skills Required
6 skills
Required Skills
Guest Relations Manager Salary at Marriott International
Marriott International has not disclosed the salary for this role.
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