Guest Service Agent (Club Lounge) – Marriott International
Role Summary
The Guest Service Agent (Club Lounge) is responsible for processing guest check-ins, check-outs, room assignments, and related requests while ensuring accurate billing and secure payment handling. This role plays a crucial part in enhancing guest satisfaction through professional service and effective communication in a dynamic hospitality environment.
Job Description
As a Guest Service Agent (Club Lounge), you will engage with guests daily, ensuring their needs are met promptly and efficiently. You will work closely with various departments to provide a seamless experience for all guests.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently.
- Manage room assignments and related requests.
- Coordinate with housekeeping to ensure room readiness.
- Operate the telephone switchboard and manage guest communications.
- Run daily reports and maintain accurate billing records.
- Arrange transportation for guests as needed.
- Handle cash and payment transactions securely.
- Deliver professional and courteous service to enhance guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Strong communication skills using clear and professional language.
Ability to follow company policies and procedures and maintain confidentiality.
Commitment to delivering quality guest service.
Capability to handle various payment types and maintain financial accuracy.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Attention To Detail
Teamwork
Guest Service Agent (Club Lounge) - Frequently Asked Questions
What is the salary for a Guest Service Agent (Club Lounge) at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Service Agent (Club Lounge) positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Guest Service Agent (Club Lounge) job located?
This Guest Service Agent (Club Lounge) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Service Agent (Club Lounge) role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; Strong communication skills using clear and professional language.; Ability to follow company policies and procedures and maintain confidentiality..
How do I apply for this Guest Service Agent (Club Lounge) job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-01.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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