Guest Service Agent (Club Lounge) – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Service Agent (Club Lounge) is responsible for managing guest check-ins and check-outs, handling room assignments and billing, and coordinating various guest services. The role requires interaction with guests and internal teams to ensure a smooth and satisfactory experience in accordance with company policies.
Job Description
The Guest Service Agent (Club Lounge) is responsible for processing guest check-ins, check-outs, room assignments, and related requests while ensuring accurate billing and secure payment handling. This role involves coordinating with housekeeping, managing guest communications, operating the telephone switchboard, running daily reports, and providing directions and information to guests. The agent also arranges transportation for guests, handles cash and payments, and ensures guest satisfaction through professional and courteous service following company policies and standards.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to stand, sit, or walk for an extended period of time.
Capacity to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Strong communication skills using clear and professional language.
Ability to follow company policies and procedures and maintain confidentiality.
Commitment to delivering quality guest service and working effectively in a team environment.
Capability to handle various payment types and maintain financial accuracy.
Willingness to perform other reasonable job duties as requested by Supervisors.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Service
Check-In/Check-Out Processing
Billing And Payment Handling
Guest Communication
Telephone Switchboard Operation
Teamwork
Confidentiality
Customer Satisfaction
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