Guest Service Agent (Club Lounge) – Marriott International
Role Summary
The Guest Service Agent (Club Lounge) is responsible for processing guest check-ins, check-outs, room assignments, and related requests while ensuring accurate billing and secure payment handling. This role plays a crucial part in enhancing guest satisfaction through professional service and effective communication in a dynamic hospitality environment.
Job Description
As a Guest Service Agent (Club Lounge), you will engage with guests daily, ensuring their needs are met promptly and efficiently. You will work closely with various departments to provide a seamless experience for all guests.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently.
- Manage room assignments and related requests.
- Coordinate with housekeeping to ensure room readiness.
- Operate the telephone switchboard and manage guest communications.
- Run daily reports and maintain accurate billing records.
- Arrange transportation for guests as needed.
- Handle cash and payment transactions securely.
- Deliver professional and courteous service to enhance guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Strong communication skills using clear and professional language.
Ability to follow company policies and procedures and maintain confidentiality.
Commitment to delivering quality guest service.
Capability to handle various payment types and maintain financial accuracy.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Attention To Detail
Teamwork
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