Guest Service Agent (Club Lounge) at Marriott International - Kuala Lumpur

The Guest Service Agent (Club Lounge) is responsible for processing guest check-ins, check-outs, room assignments, and related requests while ensuring accurate billing and secure payment handling. This role plays a crucial part in enhancing guest satisfaction through professional service and effective communication in a dynamic hospitality environment.

As a Guest Service Agent (Club Lounge), you will engage with guests daily, ensuring their needs are met promptly and efficiently. You will work closely with various departments to provide a seamless experience for all guests.

Key Responsibilities:

• Process guest check-ins and check-outs efficiently.
• Manage room assignments and related requests.
• Coordinate with housekeeping to ensure room readiness.
• Operate the telephone switchboard and manage guest communications.
• Run daily reports and maintain accurate billing records.
• Arrange transportation for guests as needed.
• Handle cash and payment transactions securely.
• Deliver professional and courteous service to enhance guest satisfaction.