Guest Service Agent – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Service Agent handles guest check-ins and check-outs, room assignments, payment processing, and room key activation. The role also involves managing guest inquiries, coordinating with housekeeping, and maintaining a professional environment according to company standards.
Job Description
The Guest Service Agent is responsible for processing guest check-ins and check-outs, handling room assignments and changes, securing payments, and activating room keys. This role involves verifying billing, coordinating with housekeeping, operating telephone switchboard, managing guest inquiries and requests, and ensuring a professional and welcoming environment according to company standards.
Job Requirements
High school diploma or G.E.D. equivalent.
Ability to process payments and handle cash transactions.
Strong communication skills for greeting guests and answering phones professionally.
Ability to work collaboratively with team members to achieve common goals.
Capability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Willingness to follow company policies and maintain confidentiality.
Customer service orientation with the ability to assist individuals with disabilities.
Basic skills in operating computer systems and telephone switchboards.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Payment Processing
Communication
Teamwork
Cash Handling
Telephone Switchboard Operation
Computer Literacy
Confidentiality
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