Guest Service Agent – Marriott International
Role Summary
The Guest Service Agent is responsible for ensuring a seamless guest experience through efficient check-in and check-out processes. This role plays a crucial part in maintaining the hotel's reputation for exceptional service and hospitality.
Job Description
As a Guest Service Agent, you will engage with guests daily, managing their check-ins and check-outs while providing assistance with their inquiries and requests. You will work in a dynamic environment that prioritizes guest satisfaction and teamwork.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently.
- Handle room assignments and changes as needed.
- Secure payments and activate room keys for guests.
- Verify billing and coordinate with housekeeping for room readiness.
- Operate the telephone switchboard and manage guest inquiries.
- Maintain a professional and welcoming environment according to company standards.
- Assist individuals with disabilities to ensure their comfort and satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Strong communication skills.
Ability to process payments and handle cash transactions.
Customer service orientation.
Basic skills in operating computer systems and telephone switchboards.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Communication
Customer Service
Team Collaboration
Problem Solving
Time Management
Attention To Detail
Guest Service Agent - Frequently Asked Questions
What is the salary for a Guest Service Agent at Marriott International in Kuala Lumpur?
Marriott International has not disclosed the salary for this role. Guest Service Agent positions in Kuala Lumpur typically pay RM700–RM5,000 per month, based on the 34 comparable vacancies currently listed on SuperJobs.
Where is this Guest Service Agent job located?
This Guest Service Agent position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Guest Service Agent role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; Strong communication skills.; Ability to process payments and handle cash transactions..
How do I apply for this Guest Service Agent job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-03.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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