Guest Service Agent at Marriott International - Kuala Lumpur

The Guest Service Agent is responsible for ensuring a seamless guest experience through efficient check-in and check-out processes. This role plays a crucial part in maintaining the hotel's reputation for exceptional service and hospitality.

As a Guest Service Agent, you will engage with guests daily, managing their check-ins and check-outs while providing assistance with their inquiries and requests. You will work in a dynamic environment that prioritizes guest satisfaction and teamwork.

Key Responsibilities:

• Process guest check-ins and check-outs efficiently.
• Handle room assignments and changes as needed.
• Secure payments and activate room keys for guests.
• Verify billing and coordinate with housekeeping for room readiness.
• Operate the telephone switchboard and manage guest inquiries.
• Maintain a professional and welcoming environment according to company standards.
• Assist individuals with disabilities to ensure their comfort and satisfaction.