Guest Service Agent – Marriott International
Role Summary
The Guest Service Agent is responsible for ensuring a seamless guest experience through efficient check-in and check-out processes. This role plays a crucial part in maintaining the hotel's reputation for exceptional service and hospitality.
Job Description
As a Guest Service Agent, you will engage with guests daily, managing their check-ins and check-outs while providing assistance with their inquiries and requests. You will work in a dynamic environment that prioritizes guest satisfaction and teamwork.
Key Responsibilities:
- Process guest check-ins and check-outs efficiently.
- Handle room assignments and changes as needed.
- Secure payments and activate room keys for guests.
- Verify billing and coordinate with housekeeping for room readiness.
- Operate the telephone switchboard and manage guest inquiries.
- Maintain a professional and welcoming environment according to company standards.
- Assist individuals with disabilities to ensure their comfort and satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent.
Strong communication skills.
Ability to process payments and handle cash transactions.
Customer service orientation.
Basic skills in operating computer systems and telephone switchboards.
Quick Info
Company
Marriott International
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Communication
Customer Service
Team Collaboration
Problem Solving
Time Management
Attention To Detail
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