Guest Service Expert – Marriott International
Role Summary
The Guest Service Expert is responsible for creating a memorable and unique guest experience. This role involves a variety of tasks that contribute to the overall satisfaction of guests in a dynamic hospitality environment.
Job Description
The Guest Service Expert role focuses on delivering exceptional service to guests through various tasks such as setting tables, communicating with the kitchen, and maintaining cleanliness. This position requires a commitment to company standards and professionalism in all interactions.
Key Responsibilities:
- Greet and welcome guests with a friendly demeanor.
- Serve food and beverages promptly and accurately.
- Set and maintain tables to ensure a pleasant dining experience.
- Communicate effectively with kitchen staff to fulfill guest orders.
- Maintain cleanliness of work areas and supplies throughout the shift.
- Assist guests with inquiries and provide information about menu items.
- Uphold quality standards in service and presentation.
- Collaborate with team members to enhance guest satisfaction.
Job Requirements
High school diploma or G.E.D. equivalent is preferred.
Less than 1 year of related work experience is acceptable.
Ability to follow company policies and procedures.
Capable of standing, sitting, or walking for extended periods.
Must be able to lift and carry objects weighing up to 25 pounds without assistance.
Ability to work in a team environment and provide friendly guest service.
Quick Info
Company
Marriott International
Location
Sabah
Salary
—
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Teamwork
Time Management
Problem Solving
Attention To Detail
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