Guest Service Manager – Marriott International
Marriott International
Hospitality
Role Summary
The Guest Service Manager is responsible for overseeing all property operations, managing guest relations, and leading the guest services team to ensure high levels of hospitality and service. This role requires maintaining communication across departments and resolving guest-related issues as the property Manager on Duty.
Job Description
The Guest Service Manager serves as the property Manager on Duty and oversees all property operations, ensuring the highest levels of hospitality and service are maintained. This role involves managing guest relations, handling service issues, and acting as the representative for property management in resolving guest-related situations. The manager also supervises and leads the guest services team, maintains communication across departments, and ensures exceptional customer service is delivered.
Job Requirements
High school diploma or GED with 2 years experience in guest services, front desk, or related fields, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no required work experience.
Strong interpersonal and communication skills to lead and influence others.
Ability to supervise and manage employees while understanding their roles.
Skills in handling guest complaints, resolving conflicts, and negotiating solutions.
Capability to maintain strong working relationships with all property departments.
Ability to intervene in guest or employee situations to maintain property integrity and satisfaction.
Knowledge of budgets, operating statements, and payroll.
Commitment to providing exceptional customer service and empowering employees to do the same.
Experience implementing customer service programs and administering property policies consistently.
Proficiency in conducting human resource activities such as coaching, mentoring, setting performance standards, and participating in progressive discipline.
Ability to analyze information, solve problems, and communicate updates effectively.
Readiness to perform front desk duties during high demand times.
Knowledge of emergency procedures and the ability to implement them as required.
Quick Info
Company
Marriott International
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Guest Services Management
Customer Service
Team Leadership
Conflict Resolution
Communication
Human Resources
Budget Management
Emergency Procedures
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances