Guest Service Manager – Marriott International
Role Summary
The Guest Service Manager is responsible for overseeing all property operations and ensuring the highest levels of hospitality and service are maintained. This role significantly impacts guest satisfaction and team performance within the property environment.
Job Description
The Guest Service Manager serves as the property Manager on Duty, managing day-to-day operations and guest relations. This position requires strong leadership and communication skills to ensure exceptional customer service is delivered across all departments.
Key Responsibilities:
- Oversee all property operations to maintain high hospitality standards.
- Manage guest relations and handle service issues effectively.
- Supervise and lead the guest services team to ensure optimal performance.
- Maintain communication across departments to enhance service delivery.
- Resolve guest-related situations as the representative for property management.
- Implement customer service programs and administer property policies consistently.
- Intervene in guest or employee situations to uphold property integrity and satisfaction.
Job Requirements
High school diploma or GED with 2 years experience in guest services, front desk, or related fields, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no required work experience.
Strong interpersonal and communication skills.
Ability to supervise and manage employees effectively.
Skills in handling guest complaints and resolving conflicts.
Knowledge of budgets, operating statements, and payroll.
Commitment to providing exceptional customer service.
Quick Info
Company
Marriott International
Location
Selangor
Salary
—
Skills Required
7 skills
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Required Skills
Leadership
Interpersonal Communication
Conflict Resolution
Customer Service
Team Management
Budget Management
Problem Solving
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