Guest Services Manager – Marriott International
Role Summary
The Guest Services Manager is responsible for overseeing all property operations to ensure the highest levels of hospitality and service. This role significantly impacts guest satisfaction and operational efficiency within the property.
Job Description
The Guest Services Manager serves as the property Manager on Duty, managing day-to-day operations and ensuring exceptional customer service standards are met. This position involves leading a team, resolving guest-related situations, and maintaining strong relationships across departments.
Key Responsibilities:
- Oversee all property operations to ensure high levels of hospitality and service.
- Represent property management in resolving guest-related situations.
- Manage guest interactions in the lobby and track service issues.
- Lead and supervise employees to maintain service standards.
- Handle complaints and ensure effective conflict resolution.
- Maintain visibility during peak times to support operations.
- Conduct human resource activities such as coaching and performance monitoring.
- Support employee development and participate in emergency plan implementation.
Job Requirements
High school diploma or GED with 2 years of experience in guest services, front desk, or a related area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no required work experience.
Strong interpersonal and communication skills.
Ability to supervise and manage employees.
Capability to handle guest complaints effectively.
Commitment to providing exceptional customer service.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Leadership
Communication
Conflict Resolution
Team Management
Customer Service
Financial Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances