Guest Support Assistant – Perfect Pinnacles Sdn Bhd
Role Summary
The Guest Support Assistant is responsible for providing exceptional service to guests. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for all guests throughout their stay.
Job Description
As a Guest Support Assistant, you will engage with guests daily, addressing their needs and ensuring a welcoming environment. You will collaborate with various departments to enhance guest satisfaction and manage feedback effectively.
Key Responsibilities:
- Provide exceptional service to guests by addressing inquiries and concerns.
- Resolve guest issues promptly to ensure satisfaction.
- Assist in managing guest feedback and implementing improvements.
- Coordinate with various departments to meet guest needs.
- Maintain a welcoming and friendly environment for all guests.
- Monitor guest interactions to ensure high service standards.
- Support the team in achieving overall guest satisfaction goals.
Job Requirements
Excellent communication skills in English and Malay.
Strong problem-solving abilities.
Customer service experience preferred.
Ability to work in a fast-paced environment.
Team player with a positive attitude.
Flexibility to work shifts, including weekends and holidays.
Quick Info
Company
Perfect Pinnacles Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Communication
Problem-Solving
Customer Service
Teamwork
Time Management
Adaptability
Application Tips
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