Helpdesk Engineer, Corporate IT (MY) – Shopee
Shopee
Technology-Software
Role Summary
This position involves providing technical support to end users, ensuring efficient operation of IT systems and networks. The ideal candidate should possess strong troubleshooting skills, a background in IT, and a willingness to learn in a dynamic environment.
Job Description
In this role, you will provide daily technical support to end users, ensuring the smooth operation of computers, network devices, and printers. You will troubleshoot application issues, maintain technical documentation, manage assets, and monitor network infrastructure and IT security. Additional responsibilities include first-level troubleshooting for server backups and system monitoring.
Job Requirements
Diploma or degree in Computer Sciences, Information Technology or related field preferred
Fresh graduates are welcomed to apply
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing, and LAN technology
Hands-on experience in Windows server administration
Professional Qualification - Microsoft Certified/CCNA is a plus
Good interpersonal and communication skills
Strong analytical and troubleshooting skills
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Network Management
Documentation
Windows Server Administration
Communication Skills
Analytical Skills
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances