Helpdesk Engineer, Corporate IT (MY) – Shopee
Role Summary
The Helpdesk Engineer, Corporate IT is responsible for providing daily technical support to end users. This role ensures the smooth operation of IT infrastructure and contributes to the overall efficiency of the corporate environment.
Job Description
In this role, you will provide daily technical support to end users, ensuring the smooth operation of computers, network devices, and printers. You will troubleshoot application issues, maintain technical documentation, manage assets, and monitor network infrastructure and IT security.
Key Responsibilities:
- Provide daily technical support to end users.
- Troubleshoot application issues effectively.
- Maintain technical documentation for IT processes.
- Manage IT assets and inventory.
- Monitor network infrastructure and IT security.
- Conduct first-level troubleshooting for server backups.
- Perform system monitoring to ensure optimal performance.
Job Requirements
Diploma or degree in Computer Sciences, Information Technology or related field preferred.
Fresh graduates are welcomed to apply.
In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
Understanding of TCP/IP, IP addressing, and LAN technology.
Hands-on experience in Windows server administration.
Professional Qualification - Microsoft Certified/CCNA is a plus.
Good interpersonal and communication skills.
Strong analytical and troubleshooting skills.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Documentation
Network Monitoring
Server Administration
Communication
Analytical Skills
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances