Hotel Cleanliness Supervisor – Marriott International

The Hotel Cleanliness Supervisor is responsible for ensuring that all areas of the hotel meet quality cleanliness standards. This role plays a crucial part in maintaining guest satisfaction and operational efficiency through effective coordination and management of housekeeping activities.

The Hotel Cleanliness Supervisor at Sheraton Johor Bahru oversees the cleanliness and maintenance of guest rooms, public areas, and facilities. Daily tasks include inspecting cleaned areas, managing room statuses, and collaborating with various departments to ensure a seamless guest experience.

Key Responsibilities:

• Inspect guest rooms and public areas to ensure cleanliness standards are met.
• Run reports to verify room statuses and prioritize cleaning tasks.
• Update room statuses for departing guests and assist in daily housekeeping management.
• Manage documentation and resolution of room discrepancies.
• Communicate issues across shifts to ensure continuity of service.
• Support hiring, training, scheduling, and employee development initiatives.
• Ensure compliance with company policies and safety procedures.
• Maintain a professional appearance and engage positively with guests and team members.