Role Summary
Oversee daily Housekeeping and Laundry operations to ensure the property is well-maintained and clean. Manage staff performance, departmental budgets, and customer service to drive high levels of guest satisfaction.
Job Description
As a Housekeeping Manager, you will oversee the daily shift operations of the Housekeeping, Laundry, and Recreation departments. Your primary focus is to ensure that guestrooms, public spaces, and employee areas are maintained to the highest standards of cleanliness. Responsibilities include conducting daily inspections, managing departmental budgets, and coordinating room status with the Front Desk. You will also lead human resources activities such as training staff, scheduling, and providing performance feedback to ensure both guest and employee satisfaction.
Job Requirements
High school diploma or GED with at least 2 years of professional experience in housekeeping or a related area.
Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration.
Strong ability to supervise daily shift operations and verify compliance with cleanliness standards.
Experience in managing departmental budgets and operational goals.
Proficiency in training new room attendants and providing ongoing performance feedback.
Excellent interpersonal skills for building collaborative relationships with employees.
Proven track record in handling guest complaints and improving service performance.
Ability to manage staffing levels and employee attendance to meet operational needs.
Quick Info
Company
—
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Housekeeping Management
Laundry Operations
Budget Management
Human Resources
Staff Training
Customer Service
Team Leadership
Quality Inspection
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