HR Service Governance APAC Job ID: REF85975E – Continental

This role involves overseeing HR services for the APAC region, with responsibilities including vendor management and governance for Operational Service BPO, HR Services, and local HR service providers. The position serves as the primary contact for the BPO provider and manages payroll coordination, benefits administration, support for local users, and project management for HR Service Management in APAC.

This role is responsible for vendor management and governance for Operational Service BPO, HR Services, and local HR service providers. The person serves as the primary contact for the BPO provider, ensuring collaboration and service delivery according to regional and local SLAs and KPIs. Responsibilities include coordinating payroll activities, benefits and compensation administration, and retained tasks not covered by the BPO. The role also involves second-level support for local key users, managing change requests and incident cases, and coordinating key user training and system testing. Additionally, the role drives project management for HR Service Management APAC, including reporting and communication of project progress.