INTERNATIONAL PATIENT CARE OFFICER at KPJ Healthcare - Selangor

The International Patient Care Officer is responsible for serving as the primary point of contact for international patients. This role involves assisting patients throughout their healthcare journey, ensuring a seamless experience by coordinating with medical staff and addressing non-medical needs.

As an International Patient Care Officer, you will engage with international patients daily, providing support and guidance throughout their healthcare experience. You will work in a collaborative environment, interacting with various hospital departments to enhance patient satisfaction.

Key Responsibilities:

• Greet and assist international patients upon arrival.
• Coordinate with medical staff to facilitate patient care.
• Facilitate communication between patients and healthcare providers.
• Address non-medical needs and concerns of patients.
• Manage patient feedback and ensure timely responses.
• Collaborate with various hospital departments to improve patient experience.
• Provide information about hospital services and procedures.