INTERNATIONAL PATIENT CARE OFFICER – KPJ Healthcare
KPJ Healthcare
Healthcare
Role Summary
The International Patient Care Officer plays a crucial role in enhancing the experience of international patients at KPJ Healthcare. This position involves direct interaction with patients, ensuring they receive the necessary support and care throughout their visit. The officer will also work closely with various departments to maintain high levels of patient satisfaction.
Job Description
As an International Patient Care Officer, you will serve as the primary point of contact for international patients, assisting them throughout their healthcare journey. Your responsibilities include greeting patients, coordinating with medical staff, facilitating communication, and addressing non-medical needs. You will also manage patient feedback and collaborate with various hospital departments to ensure a seamless experience.
Job Requirements
Diploma or Bachelor's degree in Customer Relation, Marketing or Related
1-3 years of experience in healthcare or related field
Experience in Customer Experience
Knowledge of healthcare industry
Exceptional communication and interpersonal skills
Ability to work collaboratively in a team
Chinese/Cambodia language is added value
Strong analytical and problem-solving skills
Quick Info
Company
KPJ Healthcare
Location
Selangor
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Teamwork
Cultural Sensitivity
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