INTERNATIONAL PATIENT CARE OFFICER – KPJ Healthcare
Role Summary
The International Patient Care Officer is responsible for serving as the primary point of contact for international patients. This role involves assisting patients throughout their healthcare journey, ensuring a seamless experience by coordinating with medical staff and addressing non-medical needs.
Job Description
As an International Patient Care Officer, you will engage with international patients daily, providing support and guidance throughout their healthcare experience. You will work in a collaborative environment, interacting with various hospital departments to enhance patient satisfaction.
Key Responsibilities:
- Greet and assist international patients upon arrival.
- Coordinate with medical staff to facilitate patient care.
- Facilitate communication between patients and healthcare providers.
- Address non-medical needs and concerns of patients.
- Manage patient feedback and ensure timely responses.
- Collaborate with various hospital departments to improve patient experience.
- Provide information about hospital services and procedures.
Job Requirements
Diploma or Bachelor's degree in Customer Relation, Marketing or related field.
1-3 years of experience in healthcare or related field.
Experience in Customer Experience.
Knowledge of the healthcare industry.
Exceptional communication and interpersonal skills.
Ability to work collaboratively in a team.
Proficiency in Chinese or Cambodian is an added value.
Quick Info
Company
KPJ Healthcare
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Team Collaboration
Healthcare Knowledge
Analytical Skills
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