Internship Customer Service Intern – Smart As Human Sdn Bhd

The Internship Customer Service Intern is responsible for providing exceptional support to customers across various communication channels. This role plays a crucial part in enhancing customer satisfaction and loyalty through effective problem resolution and assistance.

As an Internship Customer Service Intern, you will engage with customers daily, addressing their inquiries and concerns through phone, live chat, and social media. You will work in a dynamic environment that prioritizes customer experience and satisfaction.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries across multiple channels.
• Provide prompt and courteous responses to customer issues and feedback.
• Assist customers with order placement and post-purchase inquiries.
• Manage order tracking, modifications, cancellations, returns, and refunds.
• Handle warranty claims and ensure quick resolution of customer issues.
• Collaborate with team members to improve service processes.
• Maintain accurate records of customer interactions and transactions.