IT Support Executive – SHL International (MM2H) Sdn Bhd
Role Summary
The IT Support Executive is responsible for providing technical assistance and support to users. This role plays a crucial part in ensuring the smooth operation of IT systems and infrastructure within the organization.
Job Description
As an IT Support Executive, you will engage in day-to-day troubleshooting of hardware and software issues while collaborating with various departments to meet their IT needs. You will also assist in maintaining the IT infrastructure, ensuring that all systems operate efficiently.
Key Responsibilities:
- Provide technical assistance and support to users.
- Troubleshoot hardware and software issues effectively.
- Maintain IT infrastructure, including servers, networks, and workstations.
- Document issues and solutions for future reference.
- Collaborate with other departments to understand their IT needs.
- Provide training to staff on new technologies.
- Ensure excellent service delivery to all users.
Job Requirements
Proven experience in IT support or a similar role.
Strong knowledge of computer systems, networks, and software applications.
Familiarity with ITIL framework is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Quick Info
Company
SHL International (MM2H) Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 4000
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Interpersonal Skills
Organizational Skills
Problem-Solving
ITIL Knowledge
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