Technical Support Administrator – SHL International (MM2H) Sdn Bhd
Role Summary
The Technical Support Administrator is responsible for providing exceptional IT support to users. This role involves troubleshooting hardware and software issues while ensuring the smooth operation of technical systems.
Job Description
As a Technical Support Administrator, you will engage in day-to-day IT support activities, collaborating with team members to enhance service delivery and user satisfaction. You will assist in implementing new technologies and maintaining documentation for support processes.
Key Responsibilities:
- Provide exceptional IT support to users.
- Troubleshoot hardware and software issues effectively.
- Ensure the smooth operation of technical systems.
- Assist in the implementation of new technologies.
- Maintain documentation for support processes.
- Collaborate with IT team members to enhance service delivery.
- Proactively solve problems and improve processes.
Job Requirements
Proven experience in IT support or technical support roles.
Strong knowledge of computer systems, networks, and software applications.
Excellent troubleshooting and problem-solving skills.
Ability to communicate technical information effectively.
Experience with ticketing systems and remote support tools.
Quick Info
Company
SHL International (MM2H) Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 4000
Skills Required
7 skills
Click to submit your application
Required Skills
IT Support
Troubleshooting
Problem-Solving
Communication
Customer Service
Team Collaboration
Documentation
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