Technical Support Administrator – SHL International (MM2H) Sdn Bhd
Role Summary
The Technical Support Administrator will provide IT support, troubleshoot issues, and enhance user satisfaction through effective communication and problem-solving skills.
Job Description
As a Technical Support Administrator, you will be responsible for providing exceptional IT support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of technical systems. You will assist in the implementation of new technologies and maintain documentation for support processes. Your role will also involve collaborating with other IT team members to enhance service delivery and user satisfaction. A proactive approach to problem-solving and a commitment to continuous improvement will be essential in this position.
Job Requirements
Proven experience in IT support or technical support roles
Strong knowledge of computer systems, networks, and software applications
Excellent troubleshooting and problem-solving skills
Ability to communicate technical information effectively
Experience with ticketing systems and remote support tools
Familiarity with hardware installations and configurations
Strong customer service orientation
Ability to work independently and as part of a team
Quick Info
Company
SHL International (MM2H) Sdn Bhd
Location
Wp Kuala Lumpur
Salary
MYR 3000 - 4000
Skills Required
8 skills
Click to submit your application
Required Skills
IT Support
Troubleshooting
Customer Service
Technical Documentation
Hardware Installation
Software Applications
Networking
Remote Support
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances