Japanese Service Desk – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
This role is for a Japanese Service Desk position at Accenture. The job involves managing incidents and outages, monitoring systems, and supporting production services while working independently and participating in team discussions.
Job Description
The Japanese Service Desk role involves working independently and becoming a subject matter expert within the team. The position includes active participation in team discussions and playing a crucial role in providing innovative solutions to work-related problems. Key responsibilities include driving incident and outage management, investigation, and restoration; monitoring systems and trends to improve performance and prevent incidents; tracking and facilitating acceptance of changes to production environments; and operating information technology production services according to management protocols and Service Level Agreements (SLAs).
Job Requirements
Ability to work independently and contribute effectively to team discussions.
Skill in managing incidents and outages including investigation and restoration.
Capability to monitor systems and analyze trends to enhance performance and prevent issues.
Experience in tracking and facilitating changes in production environments.
Understanding of information technology production service operations and adherence to management protocols and SLAs.
Proficiency in the Japanese language for communication and service desk operations.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Incident Management
Outage Management
System Monitoring
Trend Analysis
Change Management
IT Service Operations
Service Level Agreements (Slas)
Japanese Language Proficiency
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