Japanese Service Desk – Accenture Malaysia
Role Summary
The Japanese Service Desk is responsible for providing expert support and innovative solutions within the team. This role plays a crucial part in incident management and enhancing the performance of IT services.
Job Description
In the Japanese Service Desk role, you will work independently while actively participating in team discussions to drive improvements. You will be engaged in monitoring systems and managing incidents to ensure optimal service delivery.
Key Responsibilities:
- Drive incident and outage management, including investigation and restoration.
- Monitor systems and analyze trends to enhance performance and prevent issues.
- Track and facilitate acceptance of changes to production environments.
- Operate information technology production services according to management protocols and SLAs.
- Collaborate with team members to provide innovative solutions to work-related problems.
- Participate in team discussions to share insights and improve processes.
- Maintain documentation related to incidents and service requests.
Job Requirements
Proficiency in the Japanese language for communication and service desk operations.
Ability to work independently and contribute effectively to team discussions.
Experience in managing incidents and outages, including investigation and restoration.
Understanding of information technology production service operations and adherence to management protocols and SLAs.
Capability to monitor systems and analyze trends to enhance performance and prevent issues.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Incident Management
Outage Management
System Monitoring
Trend Analysis
Problem Solving
Team Collaboration
Documentation
Japanese Service Desk - Frequently Asked Questions
What is the salary for a Japanese Service Desk at Accenture Malaysia in Kuala Lumpur?
Accenture Malaysia has not disclosed the salary for this role. Japanese Service Desk positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
Where is this Japanese Service Desk job located?
This Japanese Service Desk position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Japanese Service Desk role?
Accenture Malaysia is looking for Proficiency in the Japanese language for communication and service desk operations.; Ability to work independently and contribute effectively to team discussions.; Experience in managing incidents and outages, including investigation and restoration..
How do I apply for this Japanese Service Desk job at Accenture Malaysia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-02.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
Similar Roles
Browse every open vacancy for these job titles across Malaysia.