Japanese Service Desk – Accenture Malaysia
Role Summary
The Japanese Service Desk is responsible for providing expert support and innovative solutions within the team. This role plays a crucial part in incident management and enhancing the performance of IT services.
Job Description
In the Japanese Service Desk role, you will work independently while actively participating in team discussions to drive improvements. You will be engaged in monitoring systems and managing incidents to ensure optimal service delivery.
Key Responsibilities:
- Drive incident and outage management, including investigation and restoration.
- Monitor systems and analyze trends to enhance performance and prevent issues.
- Track and facilitate acceptance of changes to production environments.
- Operate information technology production services according to management protocols and SLAs.
- Collaborate with team members to provide innovative solutions to work-related problems.
- Participate in team discussions to share insights and improve processes.
- Maintain documentation related to incidents and service requests.
Job Requirements
Proficiency in the Japanese language for communication and service desk operations.
Ability to work independently and contribute effectively to team discussions.
Experience in managing incidents and outages, including investigation and restoration.
Understanding of information technology production service operations and adherence to management protocols and SLAs.
Capability to monitor systems and analyze trends to enhance performance and prevent issues.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Incident Management
Outage Management
System Monitoring
Trend Analysis
Problem Solving
Team Collaboration
Documentation
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