Japanese Technical Troubleshooting Agent – Accenture Malaysia
Role Summary
The Japanese Technical Troubleshooting Agent - Bilingual Support is responsible for providing effective customer support through various communication channels. This role plays a crucial part in maintaining customer satisfaction and ensuring timely resolution of technical issues.
Job Description
In this role, you will engage with customers daily, addressing their technical queries and providing solutions through phone, email, chat, and social media. You will work in a dynamic environment that emphasizes quality service and customer satisfaction.
Key Responsibilities:
- Provide timely responses to customer support queries across multiple channels.
- Diagnose and resolve technical issues efficiently while adhering to service level agreements.
- Maintain high customer satisfaction by ensuring quality standards are met.
- Conduct root cause assessments using the existing knowledge base.
- Provide bug progress summaries and updates to customers and partners.
- Handle escalations from customers and coordinate with different support tiers.
- Assist lower-tier consultants in case resolution and knowledge sharing.
Job Requirements
Ability to communicate effectively in Japanese and English.
Strong problem-solving skills in technical troubleshooting.
Experience in customer support or a related field.
Familiarity with service level agreements.
Competence in using diagnostic tools and knowledge bases.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Troubleshooting
Customer Support
Bilingual Communication
Problem Solving
Escalation Management
Quality Assurance
Multi-Channel Communication
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances