Japanese Technology Support – Accenture Malaysia
Role Summary
The Japanese Technology Support is responsible for providing first-level technical assistance to customers fluent in Japanese. This role plays a crucial part in ensuring customer satisfaction through effective troubleshooting and support in a dynamic work environment.
Job Description
In this role, you will engage with customers daily, addressing their technical issues via phone, chat, and email in Japanese. You will work collaboratively with team members to enhance service delivery and improve processes.
Key Responsibilities:
- Provide first-level technical support to customers in Japanese.
- Troubleshoot hardware and software problems effectively.
- Document technical issues and resolutions accurately.
- Escalate complex technical issues to appropriate teams.
- Assist customers with software setup, installation, and configuration.
- Ensure high levels of customer satisfaction through effective communication.
- Collaborate with team members to improve support processes.
Job Requirements
Fluency in Japanese for communication.
Ability to troubleshoot and resolve hardware and software issues.
Strong customer service skills.
Competence in documenting technical issues accurately.
Willingness to collaborate with team members.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Customer Service
Documentation
Communication
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances