Japanese Technology Support – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
This role is for a Japanese Technology Support Agent responsible for providing first-level technical support to customers using Japanese via phone, chat, and email. The position involves troubleshooting hardware and software issues, documenting resolutions, and ensuring customer satisfaction.
Job Description
The Japanese Technology Support role involves providing first-level technical support to customers fluent in Japanese. This position includes troubleshooting hardware and software problems, resolving technical issues, documenting outcomes, and ensuring customer satisfaction via phone, chat, and email communication in Japanese.
Job Requirements
Fluency in Japanese for communication.
Ability to troubleshoot and resolve hardware and software issues.
Skill in documenting technical issues and resolutions accurately.
Capability to escalate complex technical issues to appropriate teams.
Competence in assisting customers with software setup, installation, and configuration.
Strong customer service skills to ensure satisfaction.
Willingness to collaborate with team members to improve processes and procedures.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Japanese Language Fluency
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Technical Documentation
Customer Service
Issue Escalation
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances